Nadine Elhity
Technical Support Engineer, Dell
Cairo
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Dell EMC
09.2022 - Current
- Connectivity team, accountable for the connectivity of all servers, switches and storage devices in a data center.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Computer Science Teacher
Freelancer
09.2019 - Current
- Teaching Computer Science IGCSE OL
- published my own book + exam preparation guide
- Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
- Successfully managed to record the whole course during COVID
- September 2021: course on theigschool.com
- July 2023 - present: part time teacher, Manaret Elfarouk International School
- Regularly updating the recorded content
Co-Founder
Seniors Station
07.2018 - Current
- One stop shop for school and university senior students
- T-shirts, hoodies and giveaways production
Mobile Application Developer Intern
Technic
08.2020 - 01.2021
- Frontend Developer
- Ensured application quality by conducting thorough testing prior to release, identifying and fixing bugs.
- Integrated third-party APIs into mobile applications, enhancing functionality and usability
Sales Associate
The IG Club
06.2018 - 03.2019
- Selling online IGCSE course
- Selling senior trips to schools
Education
Bachelor of Science - Networks Engineering
The German University in Cairo , GUC
04.2001 -
IGCSE -
Ramses College For Girls
04.2001 -
Skills
Problem-Solving
Courses
CCNA - Cisco
AI Analyst - IBM
Cloud Computing ISM
Machine Learning
Data Engineering
Linux Red Hat System Administration
Timeline
Technical Support Engineer
Dell EMC
09.2022 - Current
Mobile Application Developer Intern
Technic
08.2020 - 01.2021
Computer Science Teacher
Freelancer
09.2019 - Current
Co-Founder
Seniors Station
07.2018 - Current
Sales Associate
The IG Club
06.2018 - 03.2019
Bachelor of Science - Networks Engineering
The German University in Cairo , GUC
04.2001 -
IGCSE -
Ramses College For Girls
04.2001 -