Nadine Hamasa
Sheraton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
HR Recruiter
Dina Maghawry Jewellery
06.2021 - Current
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
- Interviewing candidates via various mediums (e.g. in-person, phone calls, video calls)
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
Customer Care Specialist
Dina Maghawry Jewellery
12.2020 - 06.2021
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Call Center Agent
Emirates NBD Bank
10.2019 - 04.2020
- Acquiring/managing/retaining up to 5000 clients
- Handling operational cycles from scratch to implementation
- Auditing financial information with medical companies.
Admission Officer
Metropolitan School
02.2019 - 08.2019
- Entering data into school management information system
- Organizing and filling recruitment documentation and communicating with applicants
- Examining current admission process and recommending changes when necessary.
Managing Director
Dermalase Clinic
01.2015 - 12.2018
- Handling operational cycles from scratch to implementation.
- Acquiring/managing/retaining up to 5000 clients.
- Auditing financial information with medical companies
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
Education
Bachelor of Tourism Studies -
Helwan University (ENGLISH DEPARTMENT)
Egypt07.2018
High School Diploma -
Own Heliopolis Language School
Egypt07.2014
Skills
- Teamwork
- Work Under Pressure
- Leadership
- Detail Oriented
- Time Management
- Problem Solving
- Adaptability and Flexibility
Internship
Red Sun Travel
Languages
Arabic
Native language
English
Proficient
C2
Turkish
Advanced
C1
Dutch
Intermediate
B1
Timeline
HR Recruiter
Dina Maghawry Jewellery
06.2021 - Current
Customer Care Specialist
Dina Maghawry Jewellery
12.2020 - 06.2021
Call Center Agent
Emirates NBD Bank
10.2019 - 04.2020
Admission Officer
Metropolitan School
02.2019 - 08.2019
Managing Director
Dermalase Clinic
01.2015 - 12.2018
Bachelor of Tourism Studies -
Helwan University (ENGLISH DEPARTMENT)
High School Diploma -
Own Heliopolis Language School
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