Summary
Overview
Work History
Education
Skills
Internship
Languages
Timeline
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Nadine Hamasa

Nadine Hamasa

Sheraton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

HR Recruiter

Dina Maghawry Jewellery
06.2021 - Current
  • Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
  • Interviewing candidates via various mediums (e.g. in-person, phone calls, video calls)
  • Coordinated schedules to arrange management interviews with applicants.
  • Enhanced candidate experience by streamlining the interview process and providing timely feedback.
  • Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
  • Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.

Customer Care Specialist

Dina Maghawry Jewellery
12.2020 - 06.2021
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Call Center Agent

Emirates NBD Bank
10.2019 - 04.2020
  • Acquiring/managing/retaining up to 5000 clients
  • Handling operational cycles from scratch to implementation
  • Auditing financial information with medical companies.

Admission Officer

Metropolitan School
02.2019 - 08.2019
  • Entering data into school management information system
  • Organizing and filling recruitment documentation and communicating with applicants
  • Examining current admission process and recommending changes when necessary.

Managing Director

Dermalase Clinic
01.2015 - 12.2018
  • Handling operational cycles from scratch to implementation.
  • Acquiring/managing/retaining up to 5000 clients.
  • Auditing financial information with medical companies
  • Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.

Education

Bachelor of Tourism Studies -

Helwan University (ENGLISH DEPARTMENT)
Egypt
07.2018

High School Diploma -

Own Heliopolis Language School
Egypt
07.2014

Skills

  • Teamwork
  • Work Under Pressure
  • Leadership
  • Detail Oriented
  • Time Management
  • Problem Solving
  • Adaptability and Flexibility

Internship

Red Sun Travel

Languages

Arabic
Native language
English
Proficient
C2
Turkish
Advanced
C1
Dutch
Intermediate
B1

Timeline

HR Recruiter

Dina Maghawry Jewellery
06.2021 - Current

Customer Care Specialist

Dina Maghawry Jewellery
12.2020 - 06.2021

Call Center Agent

Emirates NBD Bank
10.2019 - 04.2020

Admission Officer

Metropolitan School
02.2019 - 08.2019

Managing Director

Dermalase Clinic
01.2015 - 12.2018

Bachelor of Tourism Studies -

Helwan University (ENGLISH DEPARTMENT)

High School Diploma -

Own Heliopolis Language School

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Nadine Hamasa