Nadine Hendy
Branch Manager
Alexandria,ALX
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
10
10
years of professional experience
Work History
Branch Manager
Care Pharmacies
01.2020 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Branch Manager
19011 Pharmacies
01.2018 - 01.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Branch Manager
Pharma Care Pharmacies
01.2016 - 12.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Senior Pharmacist
Abu Zyada Pharmacies
09.2014 - 12.2015
- Mentored junior pharmacists to develop their clinical skills, fostering a supportive learning environment within the pharmacy team.
- Optimized inventory management to reduce waste and ensure timely availability of essential medications.
- Established strong policies governing pharmacy operations.
- Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
- Developed efficient pharmacy workflows for faster prescription processing and improved customer satisfaction.
- Coordinated with pharmaceutical representatives to stay informed about new drug developments and ensure access to appropriate educational resources for staff.
Education
Bachelor of Science - Pharmaceutical Sciences
PUE
Alexandria, Egypt 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales Development
Coaching and Mentoring
Employee Development
Business development expertise
Team Player
Operational Reports
Team Supervision
Decision-Making
Staff Training
Timeline
Branch Manager
Care Pharmacies
01.2020 - Current
Branch Manager
19011 Pharmacies
01.2018 - 01.2020
Branch Manager
Pharma Care Pharmacies
01.2016 - 12.2017
Senior Pharmacist
Abu Zyada Pharmacies
09.2014 - 12.2015
Bachelor of Science - Pharmaceutical Sciences
PUE
04.2001 -