Summary
Overview
Work History
Education
Skills
Personal Information
Leadership
Extracurricular Activities
Timeline
Receptionist

Nagham Aboelkhier

Giza

Summary

Experienced in providing exceptional customer service, seeking a position within a high-level professional environment. Goal is to secure employment with a reputable company that allows full utilization of skills and educational background. Strong focus on effective communication and commitment to delivering outstanding service. Eager to contribute to the success of an organization that values excellence and fosters growth.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Support / Account Manager

ITXPROS
- Current
  • Company Overview: A digital dentistry company
  • Manage clients' inquiries regarding dental knowledge, bills, and cases
  • Respond to clients' emails, messages, and live chats promptly and professionally
  • Handle inbound and outbound calls to ensure smooth processes and account management
  • Ensure each case is directed to the appropriate channels for resolution
  • Recognized as 'Employee of the Month' consistently for 10 months by achieving KPIs
  • A digital dentistry company

Interpreter

Teleperformance (Language Line Solutions)
12.2022 - 03.2023
  • Completed specialized trainings for Medical, Finance, and Insurance Interpreting
  • Managed to keep consistent reviews by Quality Assurance with ratings of outstanding interpreting skills and outstanding customer service
  • Demonstrated the necessary skills to become an All-Call Professional Interpreter, qualified to interpret various types of conversations including medical, law, insurance, finance, technology, business, and government
  • Utilized strong interpersonal skills to facilitate communication and language needs with proven outstanding quality service

Customer service representative

Concentrix
12.2021 - 12.2022
  • Company Overview: (Booking.com English Account)
  • Served customers by providing product and service information and resolving product and service problems
  • Attracted potential customers by answering product and service questions and assist customers in finding the right product according to their preferences such as hotels, restaurants and destinations
  • Handled customers complaints in a timely manner by answering phone calls, writing messages and responding to emails to ensure the best customer experience
  • Managed to protect the financial information of my clients to prevent misuse and support their personal privacy
  • (Booking.com English Account)

Stock Broker

4Dimension investment
08.2021 - 11.2021
  • Company Overview: Stock Broker for the Saudi Arabia stock market
  • Worked closely with clients to understand their financial goals and risks
  • Consulted clients on the buying and selling price of different stocks
  • Provided clients with updated and relevant information regarding stock market analytics for sound decision making
  • Promoted and sold stock brokering services and products to new and existing clients
  • Stock Broker for the Saudi Arabia stock market

Call center/Reservation agent

Pluto Tours
01.2021 - 06.2021
  • Answered incoming calls and respond to customer's emails to sell and promote the product
  • Provided booking and reservation services to customers
  • Managed to resolve customer complaints and provide follow up service during and after the trip to maintain the positive interaction with customers
  • Assisted customers with the planning and booking aspect of their vacation or stay and make travel suggestions and book rooms and tickets

Freelance Salesperson

Japanese tourism bazaar
11.2018 - 03.2020
  • Presented, promoted and sold products/Papyrus using solid arguments to existing and prospective customers
  • Established, developed and maintained positive business and customer relationships
  • Achieved agreed sales targets and outcomes within schedule
  • Continuously improved through feedback

Animation Crew member and kids’ counselor

Remal Adventure
11.2018 - 03.2020
  • Communicated with clients to know their specific needs and deliver the best events
  • Organized the event or the camp from concept to finish in accordance with the preference of the client
  • Organized the activities of the group, and train the youth members through the program

kids’ counselor

Colors Nursery
  • Managed to teach the children some scouting skills and try to help them become mentally and emotionally stable and happy by a lot of scouting activities, team-building and outdoor adventures
  • Planned events aspects, such as activities, timing, entertainments and stay under budget while planning event specification

Team Leader

Misr Baladna Scout Association
05.2013 - 09.2020
  • Prepared youth to empower themselves and promotes compassion, courage, confidence, character, leadership, entrepreneurship, and active citizenship in various outdoor activities
  • Managed to teach scouts members' things like Organization, Planning Experience, Team Management Experience, Time Management, and Attention to Detail, Team-Oriented, Strong Written and verbal Communication, Initiative, Enthusiasm, and Flexibility

Education

Bachelor Degree - Japanese literature

Cairo University
01.2017 - 01.2021

Skills

Customer service

Personal Information

  • Date of Birth: 01/07/99
  • Nationality: Egyptian
  • Marital Status: Single

Leadership

Team Leader at Misr Baladna Scout Association

May 2013 - Sep. 2020

  • Prepared youth to empower themselves and promotes compassion, courage, confidence, character, leadership, entrepreneurship, and active citizenship in various outdoor activities.
  • Managed to teach scouts members' things like Organization, Planning Experience, Team Management Experience, TimeManagement, and Attention to Detail, Team-Oriented, Strong Written and verbal Communication, Initiative, Enthusiasm, and Flexibility.
kids’ counselor at Colors Nursery
  • Managed to teach the children some scouting skills and try to help them become mentally and emotionally stable and happy by a lot of scouting activities, team-building and outdoor adventures
  • Planed events aspects, such as activities, timing, entertainments and stay under budget while planning event specification.

Extracurricular Activities

The Future Egyptian Leaders Project, implemented by Internews Egypt, with funding from the USAID Agency for International Development, in cooperation with Egyptian NGOs, (2013), was member of the project that was aiming to spot the light on our society problems and find solutions and make a media product which is helping to share awareness about these society issues.


Resala Charity Organization, (2016), Organizing member, responsible for organizing second-hand clothes fair, Planed events aspects, such as activities, timing, entertainments and Stay under budget while planning event specification.

Timeline

Interpreter

Teleperformance (Language Line Solutions)
12.2022 - 03.2023

Customer service representative

Concentrix
12.2021 - 12.2022

Stock Broker

4Dimension investment
08.2021 - 11.2021

Call center/Reservation agent

Pluto Tours
01.2021 - 06.2021

Freelance Salesperson

Japanese tourism bazaar
11.2018 - 03.2020

Animation Crew member and kids’ counselor

Remal Adventure
11.2018 - 03.2020

Bachelor Degree - Japanese literature

Cairo University
01.2017 - 01.2021

Team Leader

Misr Baladna Scout Association
05.2013 - 09.2020

Customer Support / Account Manager

ITXPROS
- Current

kids’ counselor

Colors Nursery
Nagham Aboelkhier