Nagwa Hussien Ali

• Facilitate stakeholder communication, leading to improved alignment between business objectives and program goals.
• Continuous improvement initiatives within the organization, driving efficiency gains across all projects.
• Project Management:
• Develop comprehensive project plans, including scope, objectives, timelines, resources, and deliverables. Ensure alignment with organizational goals and regulatory requirements.
• Manage cross-functional teams to deliver high-quality services within scope and budget constraints.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans.
• Lead project teams, assign tasks, and monitor progress to ensure timely completion of project milestones. Coordinate with stakeholders to resolve any issues or roadblocks. Regularly update project documentation and communicate project status to relevant stakeholders.
• Collaborate with internal and external stakeholders to understand project requirements and expectations.
• Manage stakeholder communications, ensuring all parties are informed and engaged throughout the project.
  Marketing and Events:
  - Develop and execute comprehensive digital/non digital marketing strategies including ATL and BTL frameworks: social media, email marketing, content, and events and align with business goals and objectives.
  - Create and manage the marketing budget across all business units.
  - Appoint and manage required service providers for promotion coverage e.g. radio coverage, outdoor billboards and online publishers.
  - Develop and maintain relationships with key media outlets and journalists.
  - Manage, analyze and optimize digital advertising campaigns on various platforms, including Facebook, Instagram, and LinkedIn.
  - Organize and manage local and international events and exhibitions.
  - Coordinate, manage and negotiate with external vendors and suppliers and partners on events requirements, logistics, and implementation.
  - Liaise closely with stakeholders, government entities, business groups, embassies on events, special events, delegations and the planning of them.

- Established and expanded relationships as well as identified and pursued business relationships with consultants, associations and/or similar business entities.
- Created new business opportunities for the organization through customer relationships.
- Communicated and updated consultants on IMC latest developments, products and services.
- Kept an accurate log of all leads, key accounts, agents, (Non Profit & Profit) and hand over these leads to sales staff for processing.
- Promoted the IMC – Industrial Modernization Center business in international markets and provided clients/exhibitors with market information.
- Attended events and strengthened network with current and potential agents.
- Evaluated and monitored the delivered service to ensure clients’ satisfaction.
- Developed and maintained professional knowledge of the current trends and developments in the business development field.
- Resolved questions and matters on business development service related issues prepares, issued management reports, and promoted agents relationships.
- Executed the prospective service providers' evaluation to join IMC upon certain criteria and ran their final approval process.

• Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
• Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
• ▪ Provided information and assistance, resolving service providers' problems; evaluate services and act to ensure customer satisfaction and deliver quality results.
  ▪ Participated in monitoring of the service quality.
  ▪ Identified key issues and interpreted data to solve problems and make decisions.
  ▪ Ensured supplier agreements are properly documented.
  ▪ Analyzed services and competitive prices as per market to ensure providers' satisfaction and meet organization manual of procedures rules

• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Collected data from wide-ranging sources.
• Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.

• Enhanced brand visibility by designing and executing innovative trade fair booths and exhibition displays.
• Trained staff on best practices for engaging visitors during events, resulting in increased lead capture rates.
• Streamlined pre-event planning process by creating detailed checklists and timelines to ensure efficient preparation.
• Ensured consistent branding across all touchpoints within the exhibit space by working closely with designers on booth graphics and signage.
• Prepared and provided Egyptian exporters with trade information in quantitative and qualitative approaches to help them access new markets worldwide.
• Worked directly with different entities like GIZ, CBI and the Egyptian commercial offices worldwide towards the sector development.
• Participated in the organization of international exhibitions, workshops and programmes like the Export Coaching Programme for Home Textiles with the CBI - Netherlands.
• Worked in the marketing plan and promotional materials for the exhibitors in the textile sector.
• Participated in FURNEX 2007, and 2008 as a team leader.

• Monitored client feedback closely, using insights to inform improvements in product offerings or service delivery methods.
• Contributed to revenue growth by identifying opportunities for upselling or cross-selling products and services based on client needs.
• Received, tracked and resolved incoming calls and queries to meet client expectations.
• Participated in the affiliation of new resorts, introduced the company's activities and rewards to help in the enrollment of new members.
• Contributed to the company's overall productivity by achieving and exceeding the company's four lines' target.
• Managed the point of sale tracking reports presented to London headquarter for accurate regional records.
• Single-handedly coordinated and organized all aspects of the Cairo office participation in the Time Share Regional International Conference (TRIC) in Dubai 2005