Summary
Overview
Work History
Education
Skills
Languages
achievement
Timeline
AdministrativeAssistant

Nagwan Elfiky

London.

Summary

Having taken a career break since 2010 to raise my young children I am now seeking the opportunity to share my passion, knowledge and experience through pursuing a teaching career. I have a strong desire to inspire an understanding and a love for engineering in a new generation and want to make a difference to children’s lives whilst enjoying a fulfilling and worthwhile career. I believe my skills and experience make a potentially excellent teacher and would like to have the opportunity of completing a PGCE course so I can begin my teaching career

Overview

5
5
years of professional experience

Work History

Sales Executive

Fekra advertising
04.2008 - 08.2008
  • Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
  • Planned, organised, and managed crews and subcontractors through expert communication and handling of all work orders and purchase orders.
  • I reached out to customers to set up appointments, check on satisfaction, and suggest additional offerings.
  • Responded to emergency calls to assess damage or handle sensitive client needs.

IT Support Engineer

RAK company
04.2005 - 08.2008
  • Diagnosed and resolved issues with number software, hardware, and IT systems issues timeframe.
  • Delivered remote demonstrations and troubleshooting on customer's computers through TeamViewer.
  • Proactively kept customers updated with problem status, milestones
  • Carried out networking diagnostics on machines, including configurations, routing, switching, and firewalls.
  • Provided technical support on company applications and IT solutions through phone, live chat, and email.
  • I logged and maintained an accurate and updated record of customer faults and methods used for diagnoses and repairs, completing them for organisational purposes.
  • Replaced faulty hardware components efficiently, accurately, and within company timeframes.

Assistant Sales Engineer

Bemco electrical
05.2003 - 09.2004
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
  • Identified customer needs to deliver relevant product solutions and promotions that meet target budgets.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.
  • I met frequently with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
  • Negotiated deals with retailers to increase products' exposure to consumers by gaining prominent display visibility and

Education

Level 2 Award - Supportwork In School

Wandsworth Lifelong Learning (City&Guilds UK)
London,UK
10.2023

NCFE Level 1 Award - Mentoring

Wandsworth Lifelong Learning
City of London, LND
07.2023

Level 2 RQF Certificate - Level 2 Certificate in Team Leading Principles

Wandsworth Lifelong Learning
London
06.2023

Level 1 - Child Development In Education

Wandsworth Lifelong Learning
London.UK
05.2023

Level 2 RQF Qualification - Highfield Mental Health & Wellbeing

Wandsworth Lifelong Learning
London.UK
03.2023

Level 2 Certificate - Counselling Skills

Wandsworth Council Lifelong Learning
London,Uk
03.2023

Award Certificate. - Building Confidence And Assertiveness.

Wandsworth Council Lifelong Learning
London.Uk
11.2022

Pearson Edexce Qualification - Functional Skills Level 2 in English

Wandsworth Council Lifelong Learning
London.UK
08.2022

NVQ Level 2 - British Sign Language.(BSL)

Wandsworth Lifelong Learning
City of London, LND
2021

Certificate of Higher Education - International Computer Driving Licence(LCDL).

ICDL GCC Foundation.
United Arab Emirates.
2006

Certificate of Higher Education - Microsoft Certified System Engineer.(MCSE).

New intelligent
Cairo,Egypt.
2003

Bachelor of Science - Electronics Engineering &Electrical Communication.

Engineering Unviersity.
Tanta,Egypt.
2002

GCSEs -

Zubaida School
United Arab Emarites.
1996

Skills

  • Managed budgets
  • Client communication
  • Problem investigations
  • Product knowledge
  • Sales process
  • Excellent communication skills
  • Performance tracking and evaluations
  • Communication and engagement techniques
  • Technology testing
  • Computer science understanding
  • Operating system setup
  • Antivirus software installation
  • Desktop support
  • Internet engineering
  • Hardware maintenance
  • Computer technical knowledge
  • Record keeping
  • Computer system knowledge
  • Microsoft Office
  • Technical computer knowledge
  • Microsoft Word
  • Email correspondence management

Languages

Arabic
Native language
English
Proficient
C2

achievement

I have been nominated to be the Learner of the Year 2023 at Wandsworth Lifelong Learning Council. .

Here is the link:

https://www.instagram.com/reel/CzTQnqPMsUQ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Timeline

Sales Executive

Fekra advertising
04.2008 - 08.2008

IT Support Engineer

RAK company
04.2005 - 08.2008

Assistant Sales Engineer

Bemco electrical
05.2003 - 09.2004

Level 2 Award - Supportwork In School

Wandsworth Lifelong Learning (City&Guilds UK)

NCFE Level 1 Award - Mentoring

Wandsworth Lifelong Learning

Level 2 RQF Certificate - Level 2 Certificate in Team Leading Principles

Wandsworth Lifelong Learning

Level 1 - Child Development In Education

Wandsworth Lifelong Learning

Level 2 RQF Qualification - Highfield Mental Health & Wellbeing

Wandsworth Lifelong Learning

Level 2 Certificate - Counselling Skills

Wandsworth Council Lifelong Learning

Award Certificate. - Building Confidence And Assertiveness.

Wandsworth Council Lifelong Learning

Pearson Edexce Qualification - Functional Skills Level 2 in English

Wandsworth Council Lifelong Learning

NVQ Level 2 - British Sign Language.(BSL)

Wandsworth Lifelong Learning

Certificate of Higher Education - International Computer Driving Licence(LCDL).

ICDL GCC Foundation.

Certificate of Higher Education - Microsoft Certified System Engineer.(MCSE).

New intelligent

Bachelor of Science - Electronics Engineering &Electrical Communication.

Engineering Unviersity.

GCSEs -

Zubaida School

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Nagwan Elfiky