Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nagy Badwy

Head Of Customer Service
Tanta

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience
18
18
years of post-secondary education

Work History

Head Of Customer Service

ALEXBANK
03.2023 - Current
  • Identified partnership opportunities and established favorable business connections.
  • Assessed employee performance and developed improvement plans.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Complied with established internal controls and policies.
  • Observed, coached and developed bankers in support of reaching performance objectives.
  • Represented bank to community through good customer relations.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.

CUSTOMER SERVICE SUPERVISOR

ALEX BANK
01.2023 - 03.2023
  • Overseeing and assessing customer service staff activities
  • Strategizing and monitoring the daily activities of customer service target
  • Investigating and solving customer service complaints
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.

CUSTOMER SERVICE OFFICER

ALEX BANK
09.2019 - 12.2022
  • Good knowledge of all bank products to satisfy the needs of the customer
  • Attract new customers to the bank by building relationships with existingclients
  • Achieving the goals of the bank by participating in the hard work
  • Dealing directly with the problems facing clients and finding the appropriatesolution to meet their needs that are line with the general rules and code of ethics.

BRANCH MANAGER

LAVA TECNOLOGIES, TANTA
08.2018 - 09.2019

ACCOUNTANT / SALES

MAHABA STORES, Tanta
03.2015 - 07.2018
  • Prepare accounting records, financial reports and transaction cash
  • Coordinated monthly payroll function for employees

Education

MBA - Business Administration

ESLSCA University
Egypt
01.2020 - Current

Corporate Finance –Credit Professional Certificate

Egyptian Banking Institution - New-York Institute
Egypt
02.2022 - 10.2023

B.SC - English Commerce

Tanta University
04.2001 - 04.2013

Developing Learners Pre-Intermediate Certificate A2 on the (CEFR) Common Certified Management Accountant (CMA) Part 1 - undefined

American University

Skills

    Strategic planning

    Staff Management

    Coaching and mentoring

    Performance improvement

Accomplishments

  • Reaching and exceeding the branch’s targets with a growth rate of 124% amid the challenges in the market
  • The branch achieved first place in the bank in the second quarter of the current year
  • Achieving first place over the bank in the Assets Competition (selling loans) in the first and second quarter of the current year
  • Achieving first place in the bancassurance competition
  • Developing the skills of my team workers and achieving the promotion of 2 employees to higher job levels
  • Contracting with the Water and Sanitation Company in Gharbia, which has more than 5,000 employees, to deal with the bank in attracting new customers, obtaining personal loans for employees, and transferring their salaries.
  • Contracting with the Samanoud Spinning and Weaving Company to transfer the salaries of its employees and attract new clients to the bank to obtain personal loans and open accounts.

Timeline

Head Of Customer Service

ALEXBANK
03.2023 - Current

CUSTOMER SERVICE SUPERVISOR

ALEX BANK
01.2023 - 03.2023

Corporate Finance –Credit Professional Certificate

Egyptian Banking Institution - New-York Institute
02.2022 - 10.2023

MBA - Business Administration

ESLSCA University
01.2020 - Current

CUSTOMER SERVICE OFFICER

ALEX BANK
09.2019 - 12.2022

BRANCH MANAGER

LAVA TECNOLOGIES, TANTA
08.2018 - 09.2019

ACCOUNTANT / SALES

MAHABA STORES, Tanta
03.2015 - 07.2018

B.SC - English Commerce

Tanta University
04.2001 - 04.2013

Developing Learners Pre-Intermediate Certificate A2 on the (CEFR) Common Certified Management Accountant (CMA) Part 1 - undefined

American University
Nagy BadwyHead Of Customer Service