Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nagy Mukhtar Mouhamed Selim

Nagy Mukhtar Mouhamed Selim

Cairo,C

Summary

Results-driven Account Manager with extensive experience in client relationship management, customer success, and logistics operations. Adept at building long-term partnerships, identifying opportunities for business growth, and ensuring exceptional service delivery. Skilled in problem-solving, cross-functional collaboration, and process optimization to enhance client satisfaction and operational efficiency. Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments. Committed logistics officer adept at applying the marine corps planning process to coordinate and execute mission orders, team training and department collaboration. Focused and industrious with a proven history of fostering seamless department functions. Actively pursuing a professional role to assist in bringing company goals to fruition. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Strategic logistics executive bringing several years of transportation expertise, including plant, contract manufacturing and external warehouse operations. Well-versed in overseeing logistics teams and facilitating corporate strategy. Dedicated to driving change and continuous process improvements through kpi analysis. Aiming to fulfill a professional role to apply proficiency in analyzing workflow, logistics and cost benefits. Proficient materials handling, logistics and warehouse operations specialist, skilled in movement of hazardous and special cargo in overseas mission-essential logistics operations. Computer-savvy and results-driven with skills in using material management software programs and databases for inventory control and logistics management. Personable and excellent communicator, works collaboratively with peoples of diverse cultures. Motivated to meet deadlines, work independently and make decisions within assigned scope of responsibility. Possessing current Secret security clearance. Organized Logistics Executive eager to utilize demonstrated success in resource management and transportation logistics to meet the needs and expectations of a new company. Highly skilled in building rapport with vendors and associates. Driven logistics officer bringing several years of united states military performance to contribute to corporate mission. Skilled in managing unit training and logistics to facilitate mission execution and meet unit goals. Aiming to fulfill professional opportunity to apply advanced knowledge.

Overview

8
8
years of professional experience

Work History

Senior Last Mile Excellence

Flextock Egypt
Cairo, Cairo
01.2024 - Current
  • Lead last-mile logistics operations by managing vehicle allocation and distribution to match demand requirements.
  • Propose and implement solutions to improve the pickup and delivery experience.
  • Oversee team responsibilities, including training, daily work planning, and addressing performance issues, to maintain high-quality service.
  • Develop and optimize processes to enhance efficiency, reduce operational costs, and ensure exceptional service delivery.
  • Maintain effective communication channels between couriers and third-party logistics providers (3PLs) to coordinate order fulfillment.
  • Track and produce daily reports on cost and performance to monitor efficiency and improve team output.
  • Analyze team performance metrics to identify areas for improvement, and implement process adjustments.
  • Follow up and respond to last-mile tickets, internal and external tickets, within SLA.
  • Follow up and respond to the last mile support email within the SLA.
  • Enhance the process to be easy, smooth, and to reach an exceptional success rate.
  • Track and update the status of all shipments undergoing delivery with 3PLs.
  • Establish a solid channel of communication between 3PLs.
  • Track and produce a daily cost report for each order shipped with a 3PL.

Senior International Operations Excutive

Flextock Egypt
Cairo, Cairo
01.2024 - Current
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Managed the procurement of materials needed for daily operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Maintained accurate records of operational data and documents for audit purposes.
  • Created and updated operational documents and database records.
  • Oversee and manage international logistics operations, ensuring the efficient movement of goods across borders.
  • Coordinate with freight forwarders, carriers, and third-party logistics (3PL) providers to optimize shipping routes, and reduce costs.
  • Ensure on-time delivery of shipments while managing customs clearance and international trade compliance.
  • Ensure all international shipments comply with customs regulations, trade laws, and import/export requirements.
  • Stay updated on global trade regulations, tariffs, and documentation requirements (e.g., Incoterms, HS codes, duty structures).
  • Work closely with legal and compliance teams to mitigate risks, and avoid supply chain disruptions.
  • Analyze supply chain data to identify inefficiencies, and recommend improvements.
  • Implement automation and technology solutions to streamline global operations.
  • Manage relationships with global logistics providers, suppliers, and shipping partners.
  • Negotiate contracts and service agreements to ensure cost-effective, high-quality service delivery.
  • Monitor vendor performance, and ensure compliance with service level agreements (SLAs).
  • Collaborate with internal teams, including procurement, sales, finance, and customer service, to align international operations with business objectives.
  • Act as a bridge between different departments to ensure the smooth execution of global trade processes.
  • Work closely with IT teams to integrate logistics software, and tracking tools.
  • Monitor key performance indicators (KPIs), such as shipping costs, transit times, and delivery accuracy.
  • Provide reports and insights to senior management on global operations performance.
  • Implement data-driven decision-making to enhance international logistics strategies.
  • Address and resolve operational challenges, including shipment delays, customs issues, and supplier discrepancies.
  • Develop contingency plans to mitigate risks in global supply chain operations.
  • Ensure business continuity by proactively managing potential disruptions in international trade.

Senior 3Pl Account Manager

Flextock Egypt
Cairo, Cairo
01.2023 - 12.2024
  • Negotiated contracts with clients to maximize revenue potential.
  • Act as the primary point of contact for 3PL clients, ensuring strong, long-term partnerships.
  • Develop a deep understanding of clients' supply chain needs, and provide tailored logistics solutions.
  • Conduct regular business reviews with clients to track service performance, and identify opportunities for improvement.
  • Oversee the execution of 3PL services, ensuring timely and cost-effective logistics operations.
  • Monitor key performance indicators (KPIs), such as on-time deliveries, service level agreements (SLAs), and cost efficiencies.
  • Address and resolve operational issues by coordinating with internal teams and external logistics partners.
  • Identify new business opportunities within existing accounts, and work on upselling logistics services.
  • Collaborate with sales and marketing teams to develop proposals for potential 3PL clients.
  • Analyze market trends and the competitive landscape to enhance service offerings.
  • Manage contracts, negotiations, and pricing structures with 3PL providers and clients.
  • Track revenue, profitability, and cost-saving initiatives to ensure financial goals are met.
  • Ensure timely invoicing, billing accuracy, and payment follow-ups.
  • Liaise between customers, warehouse operations, transportation teams, and other internal departments.
  • Ensure smooth communication across all stakeholders for efficient supply chain execution.
  • Ensure adherence to regulatory requirements, safety standards, and industry best practices.
  • Manage risks related to transportation, warehousing, and inventory management.
  • Implement and maintain quality control measures for 3PL operations.
  • Work closely with technology teams to optimize logistics software solutions.
  • Proactively monitor service issues, and implement corrective actions.
  • Handle escalations, disputes, and complaints with professionalism and urgency.
  • Continuously improve service quality and customer satisfaction.
  • Developed pricing models for various products and services based on market conditions.
  • Onboarded new team members to integrate into organization.

Validation Team Lead

Flextock Egypt
Cairo, Cairo
01.2021 - 12.2022
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supervise and mentor a team of validation specialists to ensure high performance.
  • Assign tasks, monitor progress, and ensure validation processes are completed on time.
  • Conduct training sessions, and support team members in developing their validation skills.
  • Develop and oversee validation strategies, protocols, and documentation (IQ, OQ, PQ).
  • Ensure that all validation activities comply with industry regulations and company policies.
  • Plan and execute validation studies, including equipment, software, and process validation.
  • Maintain up-to-date knowledge of industry regulations, and implement best practices.
  • Prepare validation reports, and ensure proper documentation for audits and inspections.
  • Identify risks in validation processes, and implement corrective and preventive actions (CAPA).
  • Ensure product and process quality by verifying adherence to validation protocols.
  • Collaborate with quality assurance (QA) teams to maintain compliance and continuous improvement.
  • Work closely with R&D, Technology, Production, and Quality teams to ensure validation requirements are met.
  • Communicate validation results, deviations, and risk assessments to stakeholders.
  • Support process improvements and new product introductions by validating changes effectively.
  • Analyze validation test results and recommend necessary adjustments.
  • Generate reports summarizing validation findings, and present them to management.
  • Ensure proper documentation and traceability of validation activities.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Worked closely with human resources to support employee management and organizational planning.

Subject Matter Specialist

Fetchr
02.2020 - 09.2021
  • Serve as the main point of contact for high-value or complex clients, ensuring their needs are consistently met
  • Build and maintain strong relationships to foster loyalty and long-term partnerships
  • Conduct regular check-ins and account reviews to assess satisfaction and address concerns proactively
  • Handle escalated client issues or complaints, ensuring timely and effective resolution
  • Investigate root causes of recurring problems and work with internal teams to develop long-term solutions
  • Coordinate with multiple departments (e.g., operations, IT, or sales) to resolve complex or multi-faceted issues
  • Provide guidance and mentorship to junior client support staff, helping them improve their skills
  • Conduct training sessions on best practices, tools, and client engagement strategies
  • Act as a resource for team members on advanced issues or unique client scenarios
  • Track key performance metrics, such as response times, resolution rates, and client satisfaction scores
  • Prepare reports and presentations on client support performance for senior management
  • Analyze trends in client feedback to inform strategic decisions and service improvements
  • Ensure all client interactions and issue resolutions comply with agreed-upon SLAs
  • Monitor team performance to meet or exceed SLA targets
  • Work with clients to renegotiate SLAs when necessary, balancing their needs and organizational capabilities
  • Liaise with other departments (e.g., sales, product development, logistics) to address client concerns comprehensively
  • Act as the voice of the client in internal meetings, advocating for their needs and priorities
  • Participate in product or service development discussions to align offerings with client expectations
  • Manage communication for critical situations, providing clients with regular updates on progress
  • Serve as the senior point of contact for escalations, ensuring they are handled with professionalism and urgency
  • Develop communication templates and guidelines for client interactions to maintain consistency

Senior Customer Care Representative - Logistics

Fetchr
02.2017 - 03.2019
  • Established Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests related to shipments and deliveries
  • Provide accurate information about shipping schedules, tracking, and service offerings
  • Handle customer complaints and issues professionally, offering timely resolutions to maintain customer satisfaction
  • Process and manage customer orders, ensuring all details are accurate and entered into the system
  • Coordinate with internal teams (e.g., operations, warehouse) to ensure orders are prepared and dispatched on time
  • Monitor order status and proactively update customers on delays, changes, or issues
  • Track shipments in real-time to ensure timely delivery and identify potential delays
  • Provide customers with regular updates on the status of their shipments
  • Maintain records of shipping data and prepare reports as needed for internal or customer use
  • Investigate and resolve issues related to missing, delayed, or damaged shipments
  • Develop and implement corrective actions to prevent recurring problems
  • Escalate complex issues to supervisors or managers as necessary
  • Compile customer feedback and provide insights to management for service improvement
  • Analyze trends in customer inquiries and complaints to develop proactive solutions

Customer Care Representative

Vodafone Egypt
09.2016 - 09.2018
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Delivered fast and friendly service regarding questions and service complaints
  • Managed customer calls efficiently in a fast-paced call center environment
  • Anticipated needs and resolved problems to keep customers happy
  • Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales
  • Compiled customer feedback to recommend improvements to management
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction

Education

Some College (No Degree) - Effictive Communication

American University in Cairo
Cairo
01-2018

BACHELOR OF ARTS - mass communication and HR

AIN SHAMS UNIVERSITY
Cairo
05.2016

Skills

  • Client Relationship Management
  • Customer Success & Support
  • Emotional expression
  • Account Management
  • Logistics and Operations
  • Communication and negotiation
  • Process Improvement
  • Performance Tracking and Reporting
  • Strong understanding of end-to-end supply chain operations
  • Expertise in inventory management, warehousing, and distribution
  • Knowledge of transportation modes, freight forwarding, and 3PL operations
  • Ability to analyze supply chain data, and optimize logistics processes
  • Strong problem-solving skills to address shipment delays, inventory shortages, and operational inefficiencies
  • Experience in forecasting demand and managing supply chain risks
  • Familiarity with logistics management software (WMS, TMS, and ERP systems)
  • Knowledge of tracking and inventory management tools
  • Ability to work with data analytics tools to improve logistics performance

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Senior Last Mile Excellence

Flextock Egypt
01.2024 - Current

Senior International Operations Excutive

Flextock Egypt
01.2024 - Current

Senior 3Pl Account Manager

Flextock Egypt
01.2023 - 12.2024

Validation Team Lead

Flextock Egypt
01.2021 - 12.2022

Subject Matter Specialist

Fetchr
02.2020 - 09.2021

Senior Customer Care Representative - Logistics

Fetchr
02.2017 - 03.2019

Customer Care Representative

Vodafone Egypt
09.2016 - 09.2018

Some College (No Degree) - Effictive Communication

American University in Cairo

BACHELOR OF ARTS - mass communication and HR

AIN SHAMS UNIVERSITY
Nagy Mukhtar Mouhamed Selim