Nahla Elkordy
Alexandria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Advisor
Qatar National Bank of Egypt (QNB)
05.2016 - Current
- In charge of handling the non cash transactions like (Cheques collection -issuing certified cheques and bank drafts– Bills collections- local transfers and international outgoing and incoming transfers)
- Assisted the corporate customers in processing their LCs and LGs requests.
- coordinated with the treasury team to obtain special rates for special accounts.
- Responsible of serving the corporate customers through opening accounts, accounts updates and modifications and fulfilling all companies inquiries and requests.
- Cross selling some of the adequate bank products to meet the needs of the corporate customers along with providing the service and requirement needed.
- Participated in supervising the daily work of the customer service providers from the aspect of checking the processed transactions and inspecting their custodies.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Maintained good communication channel between the bank and the companies owners.
- Mentored junior advisors, fostering a culture of continuous learning and development.
Customer Advisor
Qatar National Bank AL Ahli
01.2013 - 01.2015
- In charge of the branch custodies such as (credit cards, debit cards, internet cards, captured cards & remote banking Pins), managing customers portfolio and handling any kind of troubles facing the customers and their accounts.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Relationship Executive
Qatar National Bank AL Ahli (QNB) (formerly NSGB)
10.2009 - 12.2012
- Responsible to manage and enhance customer’s ability to have credit facilities from our bank, managing customer’s portfolio and handling any kind of troubles facing the customer’s and their accounts.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
Education
Advanced time management – Plan Pro -
09.2019
Legal aspects - Banking Legal Aspects
Egyptian Banking Institute (EBI)
11.2018
How to influence People -
Quest
10.2018
Soft skills work shop -
Information Technology Institute (ITI)
01.2009
Principles of Banking Operation Course -
Egyptian Banking Institute (EBI)
01.2008
Skills
Attention to Detail
Document and Records Management
MS Office
Professionalism
Email Etiquette
Multitasking Abilities
Excellent Communication
Computer Skills
Organizational Skills
Verbal Communication
Dependable and Responsible
Problem-Solving
Education
University:
- - Education degree: Bachelor of Commerce
- - Alexandria University
- - English Department
- - Accounting major
- - Class of June 2009
- - Grade :Good
School:
Lyceé La Liberté School
class of 2005
Personal Information
- Date of Birth: 07/04/1988
- Nationality: Egyptian
- Marital Status: Married
References
Available upon request
Timeline
Senior Customer Service Advisor
Qatar National Bank of Egypt (QNB)
05.2016 - Current
Customer Advisor
Qatar National Bank AL Ahli
01.2013 - 01.2015
Relationship Executive
Qatar National Bank AL Ahli (QNB) (formerly NSGB)
10.2009 - 12.2012
How to influence People -
Quest
Soft skills work shop -
Information Technology Institute (ITI)
Principles of Banking Operation Course -
Egyptian Banking Institute (EBI)
Advanced time management – Plan Pro -
Legal aspects - Banking Legal Aspects
Egyptian Banking Institute (EBI)
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