Nahla Ezzelarab Haridi
Customer service specialist
Overview
4
4
years of professional experience
Work History
Customer Care (Chat agent)
Teleperformance Egypt
04.2021 - 08.2021
- I was responsible for handling more than one chat at the same time different process for each complaint
Inbound customer service agent
Teleperformance Egypt
08.2021 - 05.2022
- Answers inbound calls and responds to customer requests to ensure customer satisfaction
- Provide quality and efficient telephone customer service to external customers
Inbound customer service agent
Teleperformance Egypt
05.2022 - 02.2024
- Helping customers with their inquiries and requests about MAF Cards (Finical cards)
Receptionist
- Started working as a Receptionist for a Dentist clinic
Customer Service Representative
Teleperformance
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Tabby
02.2024 - 10.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Graduate - Tour Guiding Department
Ain Shams Uni.
01.2017 - 1 2021
Skills
Teamwork
Personal Information
- Date of Birth: 02/22/98
- Marital Status: Single
Courses And Skills
Human Resources, Human Development, ICDL, English (writing & speaking), Trainer courses from TP, Teamwork, Quick Learner, Multitasking, Work Under Pressure, Working smart, Time Management
Timeline
Customer Service Representative
Teleperformance
10.2024 - Current
Customer Service Representative
Tabby
02.2024 - 10.2024
Inbound customer service agent
Teleperformance Egypt
05.2022 - 02.2024
Inbound customer service agent
Teleperformance Egypt
08.2021 - 05.2022
Customer Care (Chat agent)
Teleperformance Egypt
04.2021 - 08.2021
Graduate - Tour Guiding Department
Ain Shams Uni.
01.2017 - 1 2021
Receptionist
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