Naira Mohamed Nagi Hassan

Portfolio & Policy Management

• Directed client portfolio reviews in collaboration with sector specialists, driving enhanced performance and value creation across diversified portfolios.
• Implemented strategic portfolio management initiatives, ensuring seamless execution and timely delivery of projects.
• Oversaw the full policy lifecycle—including issuance, after-sales service, and renewal negotiations—strengthening client relationships, minimizing churn, and securing a 95% retention rate.

Sales & Business Development

• Partnered with the sales team to successfully close new business opportunities, directly contributing to sustained revenue growth and market expansion.

Performance Optimization & Reporting

• Enhanced sales methodologies, cost structures, and operational processes to maximize profitability and efficiency.
• Produced executive-level KPI dashboards and reports, proactively escalating critical issues to senior leadership to support informed decision-making.

Professional Summary
Account and portfolio manager with extensive experience in managing the full policy lifecycle from issuance to after-sales service and renewals, achieving a 95% client retention rate. Skilled in developing portfolio management strategies, analyzing performance, and delivering solutions that drive profitability and operational efficiency. Actively support sales teams in closing new deals and driving revenue growth, with strong expertise in preparing KPI reports and presenting insights to senior management to enable informed strategic decisions.

• Conducted comprehensive market research to identify trends and opportunities.
• Negotiated with insurers to secure competitive rates and benefits for corporate clients.
• Managed payments, renewals, and escalations, ensuring seamless operations.
• Collaborated with sales teams to develop strategies for new market penetration.

• Built and maintained strong relationships with corporate clients, ensuring high satisfaction levels.
• Negotiated policy terms and costs, resulting in a 20% increase in client savings.
• Coordinated insurance coverage and premium collections, maintaining accurate records.
• Advised clients on policy claims and modifications, enhancing client trust and loyalty.

• Managed a portfolio of corporate accounts, achieving 110% of sales targets.
• Identified up-selling and cross-selling opportunities, increasing revenue by 15%.
• Resolved client conflicts and ensured smooth communication across departments.
• Established budgets and met deadlines, contributing to overall business success.

• Coordinated with cross-functional teams to execute business plans and launch new products.
• Monitored market trends and competitor activities, providing actionable insights.
• Handled claims, customer complaints, and monthly portfolio insurance bills.
• Supported the Insurance Product Manager in achieving profitability goals.
• Managed the Gulf Bank Credit Life Policy, ensuring compliance and timely updates.
• Prepared and submitted monthly reports to all insurance companies covering client policies, ensuring accuracy and compliance with regulatory requirements.

• Conducted risk assessments and audit testing to identify reportable issues.
• Developed internal control policies and monitored compliance.
• Provided management with periodic reports on operational risks and compliance.

• Sold retail products, including personal loans, credit cards, and Bancassurance.
• Exceeded sales targets by 150% through aggressive and competitive offers.
• Supported colleagues in achieving their targets through collaborative efforts.

• Provided exceptional customer service in account management and Islamic finance.
• Marketed bank products to expand the customer base and attract fresh funds.
• Ensured compliance with bank policies and procedures.