NANCY ABD EL KHALIK
Branch Manager At Chubb With MDRT And Insurance Expertise
Alex
Summary
Branch Manager at Chubb with a Mass Communication degree from Pharos University. Strong focus on client engagement and sales effectiveness. Collaborative culture and expertise in the insurance industry and communication skills drive our branch to exceed financial protection goals. Recognized with the prestigious MDRT honor for nurturing client relationships and advancing industry knowledge. Certified Insurance Consultant License reflects our commitment to professional excellence and continuous improvement in service approach. Develop and implement sales strategies to meet branch targets, supervise and motivate sales team, conduct training sessions and performance evaluations. Ensure high levels of customer satisfaction through excellent service and proactive problem resolution. Oversee daily branch operations, ensure compliance with company policies and procedures, manage financial transactions. Lead, mentor, and develop branch staff, foster a positive work environment, recruit, hire, and onboard new employees as needed.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Branch Manager
Chubb Life Insurance
07.2024 - Current
- Achieved 198% YTD in top 10 in less than 6 months from the promotion
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
Chubb life insurance
04.2024 - Current
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Designed sales and service strategies to improve revenue and retention
- Mentored staff to increase sales success and productivity
- Fostered a positive working environment, promoting teamwork and employee satisfaction
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints
- Prepared and presented reports on branch performance, trends, and forecasts to senior management
- Developed and implemented strategies to increase sales and profitability within the branch
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills
- Organised and led team meetings to review performance data, set goals, and motivate staff towards achieving excellence
- Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills
Sales Manager
Chubb life insurance
04.2022 - Current
- Provided expert advice on life insurance products, enabling clients to make informed decisions
- Negotiated with potential clients, effectively closing deals and surpassing quarterly sales quotas
- Conducted in-depth training sessions for new agents, significantly improving team performance and knowledge
- Spearheaded sales team to exceed monthly targets, resulting in a 20% growth in policy subscriptions
- Organised and led weekly team meetings to review performance metrics and set achievable goals
Senior Sales Executive
Chubb life insurance
04.2020 - Current
- Analysed clients' financial situations to recommend appropriate coverage levels for life insurance
- Maintained up-to-date knowledge of life insurance regulations and compliance standards
- Delivered presentations to potential clients, highlighting the benefits of various life insurance options
- Conducted thorough market research to stay abreast of new life insurance products and trends
Sales Executive
Chubb life insurance
04.2018 - Current
- Negotiated terms with policyholders, providing clear explanations of policy features and limitations
- Managed policy renewals, communicating with clients to discuss changes in coverage needs and options
- Achieved and surpassed sales targets through effective client communication and product knowledge
- Proactively contacted customers near renewal dates, increasing repeat purchases
TV Presenter
Alex tv news
01.2018 - 04.2018
- Negotiated with potential guests and agents to secure high-profile interviews, enhancing programme appeal
- Worked closely with scriptwriters to refine dialogue and improve delivery for a smoother viewer experience
TV News Editor
Got Tv online
11.2017 - 01.2018
- Edited video content and sound bites for evening news segments, enhancing viewer engagement through compelling storytelling
- Orchestrated special news features and documentaries, managing budgets and timelines for large-scale projects
Education
Bachelor of Mass communications - Media
Pharos University
Skills
Customer service
Qualification and training courses
- Safety and Hostile Environment Training
- Media Reports Skills
- Marketing course with GOOGLE
- Communication skills
- TOEFL certificate from cairo university
- Leadership and Time management Certificate
- HR course
Personal Information
- Date of Birth: 10/01/96
- Gender: Female
- Nationality: Egypt
- Marital Status: Single
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
certifications
Top 10 in Branch Manager at CHUBB LIFE INSURANCE 2024
Top 3 Sales Manager at CHUBB LIFE INSURANCE 2023
Top 6 Sales Manager at CHUBB LIFE INSURANCE 2022
Top 3 MDRT at CHUBB LIFE INSURANCE 2021
Top 1 Sales Executive at CHUBB LIFE INSURANCE 2020
Timeline
Branch Manager
Chubb Life Insurance
07.2024 - Current
Branch Manager
Chubb life insurance
04.2024 - Current
Sales Manager
Chubb life insurance
04.2022 - Current
Senior Sales Executive
Chubb life insurance
04.2020 - Current
Sales Executive
Chubb life insurance
04.2018 - Current
TV Presenter
Alex tv news
01.2018 - 04.2018
TV News Editor
Got Tv online
11.2017 - 01.2018
Bachelor of Mass communications - Media
Pharos University
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