Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nancy Elsharony

Nancy Elsharony

Site Director
Cairo

Summary

Service and People-oriented Site Director driven to promote growth in leadership skills and customers experience by providing exceptional leadership and decision-making. Forward-thinking leader with excellent communication and planning abilities. Ready to apply my 13+ years' experience in corporate leadership to a challenging new role with long-term potential.

Overview

14
14
years of professional experience
3
3
Certifications
5
5
Languages

Work History

Site Director

Tempo Fit
01.2021 - Current
  • Directed and managed site operations to ensure high customer satisfaction and achievement of business, operational, and financial goals.
  • Built and led a strong management team, promoting professional growth, teamwork, and a culture of integrity and respect.
  • Fostered a healthy work environment through transparent communication and engagement models, enhancing staff understanding of business performance and objectives.
  • Owned site operations leadership, driving overall site productivity and performance.
  • Developed strategic budget plans and ensured financial adherence, aligning operations with budgetary goals.
  • Identified and implemented service and process improvements, streamlining operations for efficiency and quality outcomes.
  • Conducted focus groups with cross-departmental participation to drive operational enhancements.
  • Oversaw recruitment, training, and staff development programs to build a capable, engaged workforce and future leaders.
  • Managed project execution and resource planning to optimize productivity and align with company needs.
  • Partnered with other departments to meet customer, operational, and capacity requirements through consistent cross-functional communication.
  • Led regular reviews with functional leaders and direct reports to monitor and improve site operations.
  • Conducted workplace assessments to ensure a supportive, healthy environment for employees.
  • Appointed and developed a high-performing leadership team to sustain site excellence.

Corporate Training Manager

Tempo Fit
01.2021 - 03.2021
  • Analyzed training needs and developed comprehensive training plans with cross-functional teams.
  • Designed and delivered technical, sales, and soft skills training programs to meet business goals.
  • Created and built training materials from scratch, ensuring alignment with business objectives.
  • Focused on developing company-wide training materials and building leadership development programs.
  • Monitored trainer performance and ensured training met quality standards.
  • Evaluated training effectiveness and its impact on staff knowledge and organizational goals.
  • Managed accurate reporting and delegated tasks to align with training needs.
  • Supported program development and consulted on procedural updates to enhance trainee performance.
  • Fostered clear communication with staff and senior management to support a productive work environment.

Training Lead

Concentrix
06.2019 - 12.2020
  • Evaluated training programs through feedback methods like focus groups, interviews, and surveys, using results to enhance training materials and processes.
  • Briefed and supported the training team, addressing concerns and coordinating backlog/live support schedules to ensure smooth transitions to product environments.
  • Established processes, tools, and reporting mechanisms to optimize training and operational performance.
  • Utilized creative presentation and facilitation techniques, applying adult/accelerated learning strategies across various training delivery modalities.
  • Partnered with Operations to ensure smooth transition of agents from training to production, meeting competency standards.
  • Maintained product knowledge through client calls, cross-functional meetings, and side-by-side observations.
  • Ensured effective communication with managers, peers, and clients, maintaining consistent collaboration and support.
  • Certified and trained trainers and mentors, ensuring they were equipped with the skills and knowledge required for their roles.
  • Led the learning and development process on-site, focusing on building future leaders while enhancing the skills of existing leaders.

Change Integration Manager

Concentrix
05.2018 - 12.2018
  • Collaborated with Program Managers and the Change Program Management team to plan and execute the launch of new processes, programs, or features within Selling Support.
  • Supported Associates through established communication channels, ensuring clarity and alignment on site changes.
  • Assessed launch readiness, communicated changes, and measured project success at the site level.
  • Championed the Associates' experience, building trust with stakeholders and working with Operations and Leadership to address risks or challenges for successful launches.
  • Analyzed feedback from Associates to identify trends and areas for improvement in communication processes, ensuring adoption of new mechanisms.
  • Managed new training completion and evaluated the successful integration of changes, recommending improvements where necessary.
  • Implemented value-added projects to enhance site, network, or organizational processes.
  • Contributed to the Gemba Kaizen team, actively driving continuous process improvements.

Senior Trainer

Concentrix
05.2018 - 12.2018
  • Delivered training in German for Amazon Seller Support, ensuring alignment with client requirements and business goals.
  • Facilitated trainees' transition from training to production, ensuring competency levels met operational needs.
  • Used effective presentation, facilitation, and adult learning techniques across various training modalities.
  • Assessed training effectiveness through feedback methods such as focus groups, surveys, and evaluations.
  • Developed and presented training materials using classroom instruction, hands-on demonstrations, and client-specific activities.
  • Tracked trainee progress and outcomes, maintaining records of achievements and improvements.
  • Collaborated with managers to identify training needs, create action plans, and schedule training sessions.

Senior Process Analyst

Fawry
11.2014 - 02.2016
  • Spearheaded the development and implementation of comprehensive quality procedures, standards, and definitions, ensuring alignment with industry best practices and organizational goals.
  • Provided strategic support to senior management by analyzing and advising on process improvements, decision-making, and the revalidation of business targets.
  • Designed and implemented detailed process workflows, incorporating clear responsibilities, service level agreements (SLAs), and key performance indicators (KPIs), ensuring that staff could easily follow and execute the processes.
  • Led cross-functional discussions, presenting proposed process changes and target plans to management and relevant departments, ensuring compliance with legal, financial, and regulatory requirements.
  • Directed and mentored staff, providing guidance and instruction to ensure full adherence to established processes, fostering a culture of continuous improvement and operational excellence.

Quality Specialist

Huawei Technologies
07.2011 - 09.2014
  • Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
  • Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
  • Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
  • Implemented a robust quality management system, leading to more consistent product output and reduced defects.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Customer Service Agent

Huawei Technologies
01.2011 - 07.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Education

Bachelor of Languages - Chinese And English Languages

Faculty of Al Alsun
04.2001 -

Skills

Leadership Management

Operational planning

Performance Improvement

Hiring practices

Policy improvements

Organizational Management

Relationship building and networking

Team building

Problem-solving aptitude

Adaptability

Strategic Planning

Project Management

Professionalism

Certification

Six Sigma

Timeline

Site Director

Tempo Fit
01.2021 - Current

Corporate Training Manager

Tempo Fit
01.2021 - 03.2021

Training Lead

Concentrix
06.2019 - 12.2020

Change Integration Manager

Concentrix
05.2018 - 12.2018

Senior Trainer

Concentrix
05.2018 - 12.2018

Senior Process Analyst

Fawry
11.2014 - 02.2016

Quality Specialist

Huawei Technologies
07.2011 - 09.2014

Customer Service Agent

Huawei Technologies
01.2011 - 07.2011

Bachelor of Languages - Chinese And English Languages

Faculty of Al Alsun
04.2001 -

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Nancy ElsharonySite Director