Coding Challenges, , Reading, Traveling, Volunteering
NANCY EMAD
Entry-Level IT Engineer & AI Trainee & Content Moderation
Alexandria
Summary
Recent IT graduate with a strong passion for Artificial Intelligence . Experienced in customer experience, and content moderation, with proven ability to handle real-world challenges.
Currently working as a Customer Experience Technician and SME.
I am eager to apply my skills and gain more experience in IT Support
I am committed to continuous learning and contributing to innovative projects.
Overview
4
4
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Experience Agent
11.2024 - Current
- Provide technical support for customer issues related to billing and services.
- Handle customer inquiries, troubleshoot problems, and ensure high satisfaction.
- Act as Subject Matter Expert (SME), supporting team members and handling escalations.
- Maintain performance KPIs and service quality standards.
Social Media Moderator
Pixelz Digital Agency
01.2022 - 2022
- Keeping track of social media trends and user feedback to provide insights for improving community engagement strategies.
Social Media Moderator & Content Creator
Freelance
01.2022 - 2022
- As a Social Media Moderator, I manage online communities, ensuring positive interactions and adherence to guidelines.
Education
Bachelor's Degree - Computers And Information Technology
Egyptian E-Learning University
07-2024
High School Diploma -
Louran Secondary School
2020
Skills
Programming:
Python (Data Analysis, Machine Learning basics)
Java (OOP, application development)
Machine Learning & AI:
Recommendation Systems
Deep Learning Basics
Web Development:
HTML, CSS, JavaScript
Database:
SQL, Database Design Basics
Tools & Concepts:
Microsoft Excel
Certification
Java SE :programming 1
Interests
Personal Information
Date of Birth: 18 June 2002
Timeline
Customer Experience Agent
11.2024 - Current
Digital Marketing Challenger Track, egFWD
08-2024
Database Fundamentals
08-2024
Introduction to Web Development with HTML, CSS, JavaScript
01-2023
Java SE :programming 2
09-2022
Java SE :programming 1
08-2022
Training & Internship, Abu Qir fertilizers & Chemical industries.
07-2022
Social Media Moderator
Pixelz Digital Agency
01.2022 - 2022
Social Media Moderator & Content Creator
Freelance
01.2022 - 2022
Bachelor's Degree - Computers And Information Technology
Egyptian E-Learning University
High School Diploma -
Louran Secondary School