Nancy Hatem

New Cairo,C

Summary

Enthusiastic UI/UX designer poised to transform ideas into impactful digital experiences. Proficient in Figma and Adobe XD, with strong leadership qualities and a background in customer service that has cultivated empathy and active listening skills. Committed to designing intuitive products while collaborating effectively with users and teams.

Overview

years of professional experience

Certification

Work History

Front Desk Receptionist

Fibers Gym

al rehab city

04.2025 - Current

Welcomed and assisted members daily, enhancing communication and customer service skills — directly linked to understanding user needs and providing smooth user experiences.
Managed member check-ins, scheduling, and inquiries, which required attention to detail and efficient problem-solving, similar to creating seamless user flows in design.
Collected and responded to member feedback, strengthening empathy and the ability to translate user concerns into actionable improvements.
Maintained organized records and processes, reflecting the importance of consistency and usability in both service and design systems.

Supervisor Barista

second cup cafe

al rehab city

09.2023 - 04.2025

Led and trained a team to deliver excellent customer service, ensuring smooth daily operations and efficient workflow.
Developed strong communication and leadership skills by guiding staff, resolving issues, and maintaining a positive customer experience — directly transferable to collaborating with clients and stakeholders in UI/UX projects.
Handled customer feedback and adapted services to meet their needs, reinforcing empathy, problem-solving, and user-centered thinking that align with design principles.
Maintained consistency in quality and service, comparable to applying design systems and ensuring cohesive user experiences across platforms.

Education

Bachelor's Degree - Arts Hebrew Department

Ain Shams university

02.2026

Skills

UI Design tools: Figma, Adobe XD, Sketch, Photoshop, Illustrator
Wireframing & Prototyping
User Research & Usability Testing

Information Architecture & User Flows
Responsive & Accessible
Storyboarding techniques

Certification

UI/UX design, Telecom Egypt - Training & Development Sector
August 2025 - October 2025
Learned the fundamentals of user experience design, including user research, persona creation, and usability testing.
Practiced UI design principles such as typography, color theory, and layout to create visually consistent interfaces.
Gained hands-on experience with industry tools (Figma, Adobe XD) to design wireframes, prototypes, and interactive mockups.
Applied design thinking methodology to complete real-world projects, focusing on empathy, problem-solving, and user-centered solutions.
Built a portfolio of design case studies showcasing the full design process from research to final prototype.

Languages

Arabic (Native)

English (Fluent)

Timeline