Nancy Radwan

• Managed the biggest branch, oversaw daily operations, and ensured that branch functions effectively and efficiently
• Improved customer satisfaction to reach 98% by implementing customer-centric strategies and recommending products and services to meet their needs
• Developed and executed strategies to increase revenue to reach 200% in six months
• Managed a team of 25 employees, set clear expectations, and held staff accountable for their performance
• Ensured compliance with all regulatory and security protocols and maintained vault cash accuracy
• Improved staff skills by coaching, training, and conducting performance evaluations
• Collaborated with HR to handle difficult employee situations and took constructive action as needed.

• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Maintained friendly and professional customer interactions.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Engaged employees in business processes with positive motivational techniques.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

.Follow up Sales activities from Brokers and Real Estate Developers.
· Set direct relationships with Real Estate Developers and Brokers.
· Review customer files and ensure correct fulfillment of all documentation.
· Carry out presentations to companies’ contact persons and staff about product offering.

• Assisted sales team with completing customer transactions and managing issues.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Demonstrated exemplary customer service by engaging clients on sales floor.

• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Self-motivated, with a strong sense of personal responsibility.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Provided professional services and support in a dynamic work environment.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.