Nariman Felfel
6th Of October City,GZ
Summary
Experienced Business Development and Export Manager with over 15 years of expertise in managing international trade operations within the agricultural sector. Skilled in negotiating contracts, handling logistics, and building strong relationships with global clients. Adept at overseeing export processes, including air and sea shipments, documentation, and customs clearance. Proven ability to coordinate with production, logistics, and sales teams to ensure timely delivery of high-quality products. Proficient in the latest Microsoft Office tools and export management software. A proactive communicator with excellent negotiation, planning, and problem-solving skills, committed to driving business growth and operational excellence.
Overview
22
22
years of professional experience
Work History
Business Development Manager
Fresh All Green
CAIRO
09.2012 - Current
- Oversee the export department for high-quality fresh produce, focusing on international markets.
- Manage export sales contracts received from the foreign sales department, ensuring all terms align with company policies.
- Maintain direct communication and follow up with customers to ensure order accuracy, timely delivery, and customer satisfaction.
- Conduct weekly meetings with customers to follow up on program progress and ensure adherence to agreed schedules and plans.
- Maintain open and ongoing communication with clients to meet their needs and expectations.
- Manage end-to-end export processes, including executing sales contracts, communicating with external buyers, and coordinating with production, logistics, and finance teams.
- Handle all air and sea shipments, coordinating with airlines, freight forwarders, and customs to ensure smooth and efficient export processes.
- Monitor and manage export orders, oversee inventory planning, and supervise dispatches to meet customer demands and schedules.
- Collaborate closely with production to specify cargo readiness and loading schedules, ensuring timely shipments.
- Review and approve shipping documentation such as Bills of Lading, Certificates of Origin, and Phytosanitary Certificates, ensuring accuracy before issuing originals.
- Follow up on payment collections from international buyers, coordinating with the finance department to meet collection deadlines.
- Attend tradeshows and conferences to network with potential clients, enhance brand visibility, and expand market reach.
- Coordinate with the marketing team to develop promotional materials and campaigns.
- Handle follow-up with breeders by sending them updated variety plans for upcoming planting seasons.
Marketing & HR Specialist
Salis IT Services
Cairo, Egypt
02.2007 - 10.2009
- Responsible for all human resource activities to include employment, compensation, labor relations, benefits, and training and development
- Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications
- Creation of HR plan (including new recruitments, salary increases, benefits, etc.)
- Develop and maintain relationship with employment agencies, universities and other recruitment sources
- Prepare and maintain company salary structure, job documentation, and job evaluation systems. Complete salary survey questionnaires
- Design and conduct new employee orientations
- Administer and explain benefits to employees, serve as liaison between employees and insurance carriers
- Work with union representative to resolve labor relation issues
- Recommend, develop and schedule training and development courses
- Provide advice, assistance and follow-up on company policies, procedures, and documentation
- Coordinate the resolution of specific policy-related and procedural problems and inquiries
- Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems
- Develop and recommend operating policy and procedural improvements
- Creation of job contracts, agreements, letters of recommendations
- Performing of the payroll process in special consideration of the legal environment
- Organization of personal data (personal folder)
- Support of the management in the performance appraisal process
- Maintains a professional and friendly atmosphere at all times
- Define, develop, sending of requested business marketing material (including brochures and newsletters, business cards, etc.)
- Define list of relevant local and international trade shows and organize the company's attendance at these events
Assistant Operations Director
El Aguizy International for Economic Development
Giza, Egypt
10.2003 - 02.2007
- Administers the day-to-day activities of the Department, develops policies, procedures, and systems which ensure productive and efficient company operations
- Assists in the coordination, supervision, and completion of special projects, as appropriate
- Assists the Operations manager in planning, implementing and directing the various probation programs and detention programs
- Assists in purchasing materials and equipment
- Manages the fulfillment of an order from entry to delivery to customer or forwarder
- Provide information to customer on status of order
- Resolve claims; invoice customers; resolve billing issues; and evaluate methods for improvement
Education
Certificate - Export Management and Marketing Intelligent professional
The American University in Cairo
Cairo03.2005
Professional Diploma -
YAT
Mohandesin03.2005
Bachelor of Management Science - Business Administration, Banking
Sadat Academy For Management Science (SMS)
Maadi05.2002
Training - Windows and MS Office
AMERICAN EXPRESS Bank
Mohandesin08.2000
High School Diploma -
Port Said Language School
Zamalek05.1998
Skills
- Proficient in the Microsoft Office
- Internet usage
- Organizational skills
- Effective communication
- Problem solving
- Stress management
- Professional attitude
- Self motivation
- Export management
- Shipping documentation
- Payment collection
- Team collaboration
- Time management
Hobbies and Interests
- Reading
- Sports
- Traveling
- Charity work
References
References furnished upon request
Personal Information
- Date of Birth: 23/01/1981
- Nationality: Egyptian
- Marital Status: Married
Languages
Arabic
First Language
English
Advanced
C1
Timeline
Business Development Manager
Fresh All Green
09.2012 - Current
Marketing & HR Specialist
Salis IT Services
02.2007 - 10.2009
Assistant Operations Director
El Aguizy International for Economic Development
10.2003 - 02.2007
Certificate - Export Management and Marketing Intelligent professional
The American University in Cairo
Professional Diploma -
YAT
Bachelor of Management Science - Business Administration, Banking
Sadat Academy For Management Science (SMS)
Training - Windows and MS Office
AMERICAN EXPRESS Bank
High School Diploma -
Port Said Language School