Employee training
Hi, I’m
Nashed Mohamed Rabea
Banha,Egypt
Summary
Motivated Telesales Supervisor with organized and self-motivated approach, articulate nature and quality-focused mindset. Successful history of boosting productivity and accelerating growth by stimulating teams to higher levels of productivity. High-achieving Telesales Executive with 10 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.
Overview
17
years of professional experience
4
years of post-secondary education
1
Language
Work History
SoficopharmShebin Elkom, Egypt
Telesales Supervisor
06.2022 - Current
Job overview
- Maximized productivity by directing training and mentoring of each employee.
- Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.
- Collaborated with upper management about ways to improve customer experience and increase sales.
- Developed, utilized and reported on success metrics.
A3M PharmaCairo, Egypt
Purchase Executive
06.2021 - 05.2022
Job overview
- Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
- Consulted and advised department heads on equipment and supply decisions.
- Facilitated continuous improvement programs to automate, delegate and eliminate tactical, non-value-added tasks.
UCP PharmaQalub, Egypt
Telesales Supervisor
12.2019 - 04.2021
Job overview
- Maximized productivity by directing training and mentoring of each employee.
- Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.
- Collaborated with upper management about ways to improve customer experience and increase sales.
- Developed, utilized and reported on success metrics.
MultipharmaBanha, Egypt
Sales Supervisor
11.2019 - 12.2019
Job overview
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
MultipharmaBanha, Egypt
Telesales Supervisor
01.2017 - 11.2019
Job overview
- Maximized productivity by directing training and mentoring of each employee.
- Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.
- Collaborated with upper management about ways to improve customer experience and increase sales.
- Developed, utilized and reported on success metrics.
- Led team of 6 sales professionals bringing in over $200000 in yearly revenue.
MultipharmaBanha, Egypt
Telesales Representative
01.2014 - 12.2016
Job overview
- Opened new accounts and documented personal, demographic, and payment information in system.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Recorded contact information of customers and potential customers in internal database.
T3A Pharma CmpanyBanha, Egypt
Sales Representative
04.2006 - 04.2013
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Faculty of EducationBanha Egypt
Bachelor of Science from High School Teaching
09.1997 - 05.2001
Skills
Report writing
Quality control
Negotiation
Strategic planning
Discount authorization
Software
Microsft office
Interests
Football
Timeline
Telesales Supervisor
Soficopharm
06.2022 - Current
Purchase Executive
A3M Pharma
06.2021 - 05.2022
Telesales Supervisor
UCP Pharma
12.2019 - 04.2021
Sales Supervisor
Multipharma
11.2019 - 12.2019
Telesales Supervisor
Multipharma
01.2017 - 11.2019
Telesales Representative
Multipharma
01.2014 - 12.2016
Sales Representative
T3A Pharma Cmpany
04.2006 - 04.2013
Faculty of Education
Bachelor of Science from High School Teaching
09.1997 - 05.2001
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