Nashwa Abdel Moneim
Cairo,Egypt
Summary
Results-driven professional with expertise in financial management, policy development, and service operations. Demonstrates strategic planning skills and process optimisation to enhance efficiency in fast-paced environments. Delivers solutions aligned with organisational goals through effective problem resolution and decision-making. Leverages strong analytical, leadership, and communication abilities to foster cross-functional partnerships and drive operational performance.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
Work history
Cabin Crew Affairs Officer
Saudi Airlines
, SAUDI ARABIA
2023.06 - 2026.01
- Personnel & Compliance Management: Managed confidential personnel records and annual performance evaluations for [Number, e.g., 500+] cabin crew, ensuring strict adherence to aviation policies and data protection regulations.
- Crew Scheduling & Optimization: Engineered and optimized complex monthly flight rosters and duty schedules, enhancing operational efficiency while adhering to flight time limitations (FTL) and safety regulations.
- Training Coordination: Coordinated all aspects of initial and recurrent cabin crew training programs, ensuring 100% compliance with Civil Aviation Authority (CAA) and airline safety requirements.
- Regulatory Auditing: Maintained continuous regulatory compliance by meticulously monitoring training certificates, license validity, and renewal deadlines, proactively flagging and resolving discrepancies.
- Employee Lifecycle Administration: Streamlined clearance, end-of-service benefits processing, and contract terminations to ensure smooth, compliant offboarding experiences.
- Operational Readiness Auditing: Conducted regular audits of training records to verify crew competency, regulatory adherence, and operational readiness prior to flight assignments.
- Flight Operations Analysis: Reviewed and analyzed post-flight reports and crew activity logs to identify trends, ensure accuracy, and support operational debriefs.
- Crew Support & Crisis Management: Acted as primary contact for crew operational and HR inquiries, resolving issues related to crew movements, duty changes, and operational disruptions.
Manager
Resala Association
2021.10 - 2023.01
- Profitability & Goal Achievement: Created and implemented plans to meet and surpass business objectives, contributing to revenue growth and improved profitability.
- Operational Leadership: Led daily business operations, delegating tasks and supervising teams to ensure seamless workflow and enhance productivity.
- Process Optimization: Analyzed operational workflows and information systems to identify inefficiencies, implementing streamlined processes and strategies that enhanced productivity and reduced costs.
- Team Development & Coaching: Recruited, trained, and mentored high-performing teams, fostering a customer-centric culture through ongoing coaching, performance assessments, and constructive feedback.
- Performance Reporting: Compiled reports on sales, operations, and team performance, presenting insights and recommendations to senior leadership for informed decision-making.
- Acted as the primary escalation point for resolving customer complaints and employee conflicts with diplomacy and discretion.
- Led additional projects and initiatives to support business objectives.
Branch Manager
Resala Charitable Society
2019.10 - 2021.10
- Senior leadership management: Recruited, mentored, and supervised senior management team members, cultivating accountability, collaboration, and high performance.
- Regulatory Compliance & Project Alignment: Directed all project activities to ensure strict adherence to organizational objectives and local regulatory requirements, mitigating legal and operational risks.
- Enterprise risk management: Led risk assessments across departmental, functional, and corporate levels, identifying threats and implementing strategies to ensure business continuity.
- Strategic growth and market expansion: Developed and executed business plans and go-to-market strategies that positioned the company for market entry and new revenue streams.
- Executive Reporting & Governance: Served as the primary liaison to the Board of Directors, investors, and key stakeholders, delivering comprehensive reports on operational performance, strategic initiatives, and corporate governance.
Project manager
International Foundation for Cultural and Scientific Development
2018.01 - 2018.10
- Stakeholder & Vendor Coordination: Orchestrated cross-functional collaboration among internal teams and external vendors, driving seamless project execution aligned with organisational goals.
- On-Time, On-Budget Delivery: Successfully delivered projects within strict timelines and budgetary constraints, consistently meeting or exceeding scope requirements and stakeholder expectations.
- Project Scoping & Feasibility: Partnered with key stakeholders to define project scopes, objectives, and deliverables, conducting thorough technical feasibility assessments to ensure successful outcomes.
- Resource Management: Strategically allocated and optimized resources across multiple projects, ensuring the right people and tools were available at critical stages to maximize efficiency.
- Project Planning & Tracking: Developed and maintained comprehensive project plans with clear milestones, timelines, and dependencies, enabling real-time progress tracking and proactive adjustments.
- Change Control Management: Implemented stringent verification and change control processes to manage scope creep, schedule adjustments, and cost variations, preserving project integrity.
- Performance Measurement: Utilised industry-standard tools and KPIs to monitor project performance, analyse metrics, and inform data-driven decisions for continuous improvement.
Air Hostess
Cabin Crew Arabian Airlines
Jeddah
2005.01 - 2009.01
- Promoted passenger comfort, safety, and well-being across short-haul and long-haul international flights, creating a positive travel experience.
- Customer Service Excellence: Welcomed passengers warmly, attended to individual needs throughout the flight, and maintained a calm, reassuring presence to enhance the onboard experience.
- Safety Briefings & Demonstrations: Delivered clear, confident pre-flight safety briefings and conducted live demonstrations to ensure passenger understanding and compliance.
- Ensured strict adherence to safety procedures, emergency protocols, and aviation regulations, supporting a flawless safety record.
- Coordinated smooth boarding and disembarkation processes, assisting passengers with special needs, luggage, and seating arrangements to enhance overall efficiency.
- Selective Recruitment & Training: Successfully selected among candidates during the competitive Cairo recruitment drive and completed rigorous safety training, achieving full certification as a qualified cabin crew member.
English teacher
Mohamed's Reda school
2004.01 - 2005.01
- Curriculum-Aligned Lesson Planning: Designed and delivered creative, engaging lessons in strict alignment with National Curriculum guidelines and learning objectives.
- Engaging Teaching Methodologies: Delivered dynamic English instruction using diverse techniques including dialogue, role-playing, structured exercises, language games, and literary analysis to foster student engagement and language acquisition.
- Language Foundations: Taught comprehensive spelling and vocabulary skills, enabling students to command word meanings, usage, and application in context.
- Language Foundations: Taught comprehensive spelling and vocabulary skills, enabling students to command word meanings, usage, and application in context.
- Literary Appreciation: Cultivated students' understanding of and appreciation for English literature through exposure to diverse texts, authors, and genres.
- Classroom Management: Strategically arranged seating assignments to optimize student focus, minimize distractions, and encourage positive peer interactions.
- Classroom Environment & Displays: Optimized learning spaces by creating interactive notice boards and displays that reinforced lesson concepts and celebrated student achievements.
- Student Assessment & Reporting: Completed detailed end-of-course reports, documenting student progress and achievements, facilitating targeted support for continued development.
Education
Bachelor of Arts - English
Cairo University
Skills
- - Financial acumen
- - Policy development
- - Service management
- - Planning and organisation
- - Problem resolution
- - Decision making
- - Excellent analytical and problem-solving skills
- - Able to excel in high-pressure situations
- - Time Management
- - Leadership
- - Communication
- - Collaborative partnerships
- - Administrative
- - Problem-Solving
LANGUAGES
English: Very good command of spoken and written.
Arabic language: (Mother tongue) Native.
COURSES AND TRAININGS
- - Microsoft Office XP\Word.
- - Microsoft Windows XP.
- - Microsoft Office XP/Excel.
- - How to become a successful project manager.
- - How to write reports.
- - Qualification in MD90 air craft.
- - B777 & 747.
Timeline
Cabin Crew Affairs Officer
Saudi Airlines
2023.06 - 2026.01
Manager
Resala Association
2021.10 - 2023.01
Branch Manager
Resala Charitable Society
2019.10 - 2021.10
Project manager
International Foundation for Cultural and Scientific Development
2018.01 - 2018.10
Air Hostess
Cabin Crew Arabian Airlines
2005.01 - 2009.01
English teacher
Mohamed's Reda school
2004.01 - 2005.01
Bachelor of Arts - English
Cairo University