Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Nashwa Mahmoud

Nashwa Mahmoud

Cabin Crew
Egypt,Egypt

Summary

Accomplished Flight Attendant offering over 17 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a cabin crew position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

A Flight Attendant

Egypt Air
Egypt, Cairo
04.2013 - Current
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Used excellent customer service skills in addressing passengers' needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Responded to passenger emergencies to provide first aid.

Education

High School - High School

Ahmed Al Wakeel School , Alexandria
09.1997 - 05.1999

B - TEFL

A Mid East , Egypt
11.2001 - 12.2002

Skills

Hospitality service expertise

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Accomplishments

  • Successfully calmed passengers during a turbulent storm in 2022 while en route to Toronto.
  • Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 100%.
  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Supervised team of many staff members.

Certification

Certified [cabin crew ], [Gulf Air ] - [2006 -2008]

11-2006

Certified [Cabib Crew ], [Air Arabia Egypt] - [2010-2013]

Interests

Working out -swimming -Reading

Timeline

A Flight Attendant - Egypt Air
04.2013 - Current

Certified [cabin crew ], [Gulf Air ] - [2006 -2008]

11-2006
A Mid East - B, TEFL
11.2001 - 12.2002
Ahmed Al Wakeel School - High School , High School
09.1997 - 05.1999

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Nashwa Mahmoud Cabin Crew