Nashwa Tarek
Senior Online Sales
Cairo,C
Summary
Dynamic sales professional with a proven track record at EMAAR, excelling in high-pressure environments and demonstrating exceptional problem-solving and relationship-building skills. Leveraged CRM software expertise and active listening to enhance customer satisfaction and drive sales growth. Achieved significant improvements in client engagement through strategic digital marketing initiatives.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Senior Online Sales
SODIC
Egypt, GZ
04.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Answered calls, took messages, and transferred calls to correct individuals.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
Online Sales Representative
EMAAR
Cairo, Cairo Governorate
10.2017 - 12.2020
Call Center Representative
Orange Telecommunications
04.2014 - 09.2016
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Arts - English Language And Literature
Cairo University
Giza 09.2010 - 09.2024
Skills
Anger management
Pressure handling
Active listening
Data entry
Sales management
Salesforce
CRM software expertise
Goal-oriented mindset
Digital marketing
Online marketing
Time management
Multitasking Abilities
Problem-solving aptitude
Relationship building
Team building
Timeline
Senior Online Sales
SODIC
04.2020 - Current
Online Sales Representative
EMAAR
10.2017 - 12.2020
Call Center Representative
Orange Telecommunications
04.2014 - 09.2016
Bachelor of Arts - English Language And Literature
Cairo University
09.2010 - 09.2024
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