Nayra Abdallah
Social Media Moderator
Summary
Professional with strong background in social media management and community engagement. Skilled in content moderation, conflict resolution, and maintaining positive user interactions. Valued team player known for adaptability and delivering results. Adept at leveraging social media tools and strategies to enhance brand presence and user experience.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
IMBS
2025.04 - 2025.09
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Nova Clinic
2022.01 - 2022.10
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Social Media Moderator
Freelancer
2021.06 - 2022.07
- Responded to and engaged with customers on social media pages to promote products and services.
- Managed multiple social media accounts simultaneously, maintaining consistent branding and messaging across all channels.
- Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels.
- Conducted regular audits of competitor social media activity to identify areas of opportunity or improvement within our own approach.
Sales Agent
Roaya
2021.06 - 2021.09
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Set and achieved company defined sales goals.
Sales Agent
Mobasher
2018.06 - 2018.10
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Post-Baccalaureate Diploma - Clinical Psychology
Ain Shams University
Cairo, Egypt 2001.04 -
Bachelor of Arts - Psychology
Alexandria University
Alexandria, Egypt 2001.04 -
Skills
Customer service
Problem-solving
Active listening
Time management
Data entry
Decision-making
Team collaboration
Microsoft Excel
Computer proficiency
CRM software proficiency
Timeline
Customer Service Representative
IMBS
2025.04 - 2025.09
Customer Service Representative
Nova Clinic
2022.01 - 2022.10
Social Media Moderator
Freelancer
2021.06 - 2022.07
Sales Agent
Roaya
2021.06 - 2021.09
Sales Agent
Mobasher
2018.06 - 2018.10
Post-Baccalaureate Diploma - Clinical Psychology
Ain Shams University
2001.04 -
Bachelor of Arts - Psychology
Alexandria University
2001.04 -