Nehal Amer
CAIRO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
21
21
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Pak & Vac
CAIRO
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Resolved associate, tool and service delivery issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Graphic Designer
Free Lancer
CAIRO
01.2010 - 08.2018
- Using industry software such as Adobe Photoshop, to create visual designs.
- Understanding and interpreting client briefs.
- Attending client meetings to discuss expectations and desired outcomes of design.
- Presenting draft designs to clients for feedback.
- Ensuring that design work is aligned with other methods of communication.
- Solving problems for clients such as helping them to communicate with their customers more efficiently.
- Understand the commercial value of graphic design.
- Applied knowledge of production to create high-quality images.
- Developed creative design for print materials, banners and signs.
Hotel Receptionist
INMO Divers Home
Dahab
01.2001 - 01.2002
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Kindergarten English Teacher
Janaklees National School
Alexandria
09.1993 - 10.1998
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Reading instructions and homework.& help students to develop learning skills.
- Planned to increase students' understanding of literary books and concepts.
- Adapting lessons and curricula to students' interests to increase their rates.
Education
High School Diploma -
El Manar Language School
Alexandria - Egypt 09.1976 - 06.1992
Business Administration
Open University
Alexandria - Egypt 09.1991 - 09.1996
Skills
Graphic Design
Hand Drawing & Sketching
Hand Crafts
Attentive Listening
Team Work
Certification
Human Resources at Bright Minds
Timeline
Customer Service Representative
Pak & Vac
06.2020 - Current
Human Resources at Bright Minds
03-2013
Graphic Designer
Free Lancer
01.2010 - 08.2018
Hotel Receptionist
INMO Divers Home
01.2001 - 01.2002
Kindergarten English Teacher
Janaklees National School
09.1993 - 10.1998
Business Administration
Open University
09.1991 - 09.1996
High School Diploma -
El Manar Language School
09.1976 - 06.1992