Nehal Hamdy
Banker
El-Mansoura,Egypt
Summary
To secure a challenging position in a reputable organization to expand my knowledge, and skills, while making a significant contribution to the success of the organization.
Overview
6
6
years of professional experience
Work History
Commercial Customer Advisor (Back office)
Attijariwafa Bank (AWB)
05.2022 - Current
- Responsible for all tasks related to Trade Finance Transactions L/C's&IDC's& L/G'S
- Execution of daily FX allocations through payments & Trade
- Ensure that all Corporate Customer transactions are within their Sanction Terms & Conditions'
- Be aware of the implications of 'Chinese Wall' situation and ensure that legal requirements are met
- Complete all requirements in terms of Training related to Compliance, Sanctions, AML, Adopting Customer Service Skills, Risk and Controls, Unit Requirements and Commercial Banking Expectations
- Handling Customers' Queries
- TD issuance/ breakage
- Executing Outward Payments Requests (Domestic, International, Custom and Taxes Settlement (E-Finance and ACH)
- Open New GLs and Sub-Accounts
- Handling All Customer Complaints
- Support RM 'Owner' KYC completion and follow up with AOU to remediate accounts.
Customer Service & Data Entry
El-Kenany Group Company
11.2016 - 7 2018
Senior Operation Officer (Back Office)
Ahli Bank of Kuwait (ABK)
01.2019 - 04.2022
- Responsible for all tasks related to L/C's & L/G's
- Handle checks payment presented through branches or Central Operations
- Receive checks & deposits from clients, send them to the central operations and follow up its collection
- Review and reconcile all irregular accounts
- Responsible for the branch AML activities & reports
- Responsible for all tasks related to general accounting like debit, credit, transfer & settlement all general ledger accounts
- Support customer service to avoid mistakes & solve problems
- Refer retail and corporate business to increase the branch profitability
- Contribute to the profitable growth of the Bank in line with the strategic guidelines and Bank procedures and policies
- Solve client's problems within his/her responsibility
- Increasing the branch customer base
- Responsible for all transactions such as (Internal & Outgoing transfer - Standing instruction - Payroll - Revenue - Expenses - Deduct fees - Reversal - Issue bank drafts - checks stop request - Issue certification checks - Restrain - Cheese for collection - Deduct stamp duty)
- Open, cancel and renewal time deposits & saving certificates deposits
- Receive loans & credit card request, calculate the limit interest, commission and obtain required documents.
Customer Service
Orange Egypt
09.2018 - 12.2018
Education
Bachelor of Commerce - Accounting (English Section) -
Mansoura University
Skills
Verbal communication
Coursestraining
- Banking Training - 2018
- Faculty of commerce - Mansoura University
Languages
Arabic
English
References
Available on request
Timeline
Commercial Customer Advisor (Back office)
Attijariwafa Bank (AWB)
05.2022 - Current
Senior Operation Officer (Back Office)
Ahli Bank of Kuwait (ABK)
01.2019 - 04.2022
Customer Service
Orange Egypt
09.2018 - 12.2018
Customer Service & Data Entry
El-Kenany Group Company
11.2016 - 7 2018
Bachelor of Commerce - Accounting (English Section) -
Mansoura University
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