Photography
Nehal Sayed Salah
E-commerce Specialist
Cairo
Summary
Well-qualified professional with positive and friendly demeanor.
Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
PARTNER SUPPORT SPECIALIST
TABBY
12.2023 - Current
- Support Tabby partners and applicants over chat, email and phone calls and answer their queries
- Champion and implement partner support policies and procedures that align with department and company objectives
- Provide insights and feedback on partner queries to help identify areas of improvements and optimization of partner experience
- Collaborate with colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores and become renowned for being the center of best partner experience globally.
KEY ACCOUNT MANAGER
THE MK CHEFMAY.COM
01.2022 - 11.2023
- Serve as the primary point of contact for key accounts, maintaining a strong relationship with sellers and ensuring their satisfaction
- Understand the unique needs and goals of each account and develop strategies to maximize their success on our platform
- Monitor and analyze account performance metrics, identifying opportunities for growth and improvement
- Proactively address any issues or concerns raised by sellers, providing timely and effective solutions
- Develop and execute account-specific sales strategies to drive revenue growth and increase product adoption
- Identify cross-selling and upselling opportunities within key accounts, promoting additional products and services
- Collaborate with the marketing team to create targeted campaigns and promotions to boost sales and increase seller engagement
- Monitor market trends, competitor activities, and industry developments to identify new growth opportunities
- Establish strong relationships with key stakeholders within each account, including executives, decision-makers, and operational teams
- Conduct regular meetings and business reviews with key accounts to understand their needs, address concerns, and explore growth opportunities
- Act as a trusted advisor to sellers, providing guidance on ecommerce best practices, industry trends, and platform enhancements
- Foster a collaborative and positive working environment, both internally and externally, to drive mutual success
- Track and report on key performance indicators (KPIs) for key accounts, providing insights and recommendations for improvement
- Prepare regular sales reports, account summaries, and forecasts for management review
- Conduct data analysis to identify trends, patterns, and opportunities to optimize account performance and drive revenue growth
- Created 500+ products (data entry)
MARKETING SPECIALIST
YANDA.COM
01.2021 - 01.2021
- Develop and implement marketing strategies and campaigns to achieve organizational goals, such as brand awareness, lead generation, and customer acquisition
- Conduct market research to identify target audiences, customer needs, and competitive landscape
- Utilize research findings to inform marketing strategies and tactics
- Create and manage marketing materials and collateral, including presentations, website content, social media posts, and advertisements
- Plan and execute digital marketing initiatives, including social media advertising
- Monitor and analyze marketing campaign performance, tracking key metrics and providing regular reports and insights
- Identify areas for improvement and make data-driven recommendations
- Manage the organization's online presence, including website content updates, social media accounts, and online listings
- Maintain a thorough understanding of the organization's products, target markets, and competitive landscape
- Effectively communicate key value propositions to internal teams and external audiences
CUSTOMER SUCCESS SPECIALIST
NOWPAY.COM
01.2020 - 01.2020
- Responsible for all sorts of on-ground activities our valued partners premises to increase the number of activated end users
- Respond to users phone calls and support emails within set SLA
- Troubleshoot technical issues customers may have with the service and activation process
- Improve our service by providing customer feedback and personal experience to management
COMMUNITY OPERATIONS SPECIALIST
TRELLA.APP
01.2019 - 01.2020
- Monitoring shipment progress; using standard processes and internal tools to troubleshoot and problem solve within tight deadlines
- Ensuring drivers accurately collect all the needed documentation at pick-up and drop-off locations
- Overseeing in-progress shipments and acting upon identifying possible delays or blockers for smooth completion of shipments in line with the procedures playbook
- Responding in a timely manner and resolving drivers' tickets while active during shipment
- Escalating unresolved incidents to the relevant departments in accordance with SOP
- Providing excellent phone, SMS, and email customer support, in addition to recording all the necessary driver-side documentation on a load-per-load basis as needed
- Ensuring that drivers are constantly aware of every shipment requirement and consistently following-up to ensure high-quality service for Trella's shippers
- Supporting the drivers with all aspects of their accounts, particularly with problems related to their payments
- Working with different departments - Marketing, Supply Team, Finance, and Account Managers
Education
SQL FOUNDATION -
Datacamp
08.2022 - 05.2022
FOUNDATIONS: DATA, DATA, EVERYWHERE COURSE - undefined
Google.com
08.2021 - Current
COMMUNICATION WORKSHOP - undefined
The networker - how to network workshop
12.2019 - Current
BACHELOR OF COMMERCE - BUSINESS ADMINISTRATIONS DEPARTMENT - Business, administration
Cairo University
09.2014 - 05.2018
undefined
Cairo University - International Model of European Union
10.2016 - 05.2017
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ALMUN (Arab League Model United Nations) - Cairo University
11.2014 - 05.2015
Skills
Google Drive
Interests
Travel
Software
Google Sheets
Microsoft Office
Slack
Backoffice
Shopify
Wordpress
Timeline
PARTNER SUPPORT SPECIALIST
TABBY
12.2023 - Current
SQL FOUNDATION -
Datacamp
08.2022 - 05.2022
KEY ACCOUNT MANAGER
THE MK CHEFMAY.COM
01.2022 - 11.2023
FOUNDATIONS: DATA, DATA, EVERYWHERE COURSE - undefined
Google.com
08.2021 - Current
MARKETING SPECIALIST
YANDA.COM
01.2021 - 01.2021
CUSTOMER SUCCESS SPECIALIST
NOWPAY.COM
01.2020 - 01.2020
COMMUNICATION WORKSHOP - undefined
The networker - how to network workshop
12.2019 - Current
COMMUNITY OPERATIONS SPECIALIST
TRELLA.APP
01.2019 - 01.2020
undefined
Cairo University - International Model of European Union
10.2016 - 05.2017
undefined
ALMUN (Arab League Model United Nations) - Cairo University
11.2014 - 05.2015
BACHELOR OF COMMERCE - BUSINESS ADMINISTRATIONS DEPARTMENT - Business, administration
Cairo University
09.2014 - 05.2018
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