Nermeen Altantawy

• Managed Multiple Stores including a variety of British franchised brands in Egypt
• Developed and maintained relationships with customers and suppliers through account development
• Tracked KPIs to drive profitability and target delivery.
• Implemented operational strategies and effectively built customer and employee loyalty
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Introduced new methods, practices and systems to reduce turnaround time
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.

• Rotated merchandise and displays to feature new products and promotions
• Provided weekly schedules to employees to accommodate business demands and vacation requests
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Trained and guided team members to maintain high productivity and performance metrics
• Verified inventory counts remained within monthly tolerance levels
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.

• Managed office operations while scheduling appointments for department managers
• Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling
• Developed and maintained successful relationships with vendors, suppliers and contractors
• Kept track of employee performance, project budgets and deadlines
• Reported to senior management on organizational performance and progress toward goals
• Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts
• Greeted persons entering establishment to determine nature and purpose of visit
• Coordinated special projects and managed schedules.
• Completed orientations to integrate new staff to company systems and culture.

• Generated new business with marketing initiatives and strategic plans
• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Negotiated and closed long-term agreements with new clients in assigned territory
• Taught consultative selling techniques to new and existing staff members to build expertise
• Analyzed information, identified trends and recommended solutions.

• Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling
• Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts
• Managed office operations while scheduling appointments for department managers
• Handled daily administrative responsibilities and translating English letters to Arabic and pass them on to the addressed members of staff.

• Worked for different clients such as Monica Vinader, Selfridges & Westfield Concierge
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
• Consulted with businesses to supply accurate product and service information
• Contributed to team objectives in fast-paced environment
• Selected correct products based on customer needs, product specifications and applicable regulations
• Developed and maintained strong working relationships with professionals within assigned territory
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.

• Top achiever in the store and the 4th across Aldo stores
• Resolved customer issues quickly to close deals and boost client satisfaction
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
• Established and cultivated solid business relationships with new or existing customers
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
• Grew sales, boosted profits, applying proactive management strategies & enhancing sales training
• Evaluated performance against goals and implemented appropriate development plans
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Ops

• Created and distributed reports on internal and external finances, audits, and budgets
• Reviewed documents and data to give accurate presentations and forecasts to upper management
• Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs
• Completed clerical tasks such as filing, copying, and distributing mail
• Delivered clerical support by handling range of routine and special requirements
• Managed daily data entry and kept clerical information accurate and up-to-date.

• Final Graduation Project "Entrepreneurship in the beauty industry in Dubai" A*-95%

10 GCSEs (A-C) including Maths and English,

A1- Applied Business (A), Art (B), Maths {C}, Photography [C]

A2- Applied Business (A), Art (B)