Nermeen Ashraf

Network Administration and Security:

• Installing, configuring, and maintaining network hardware and software such as Cisco Switches, Routers, ASA firewall and Cisco Prime
• Monitoring networks to ensure security and availability to specific users
• Identifying security measures to improve incident response
• Responding to security incidents
• Coordinating incident response across teams
• Performing security assessments and code audits
• Developing technical solutions to security vulnerabilities
• Researching new attack vectors and developing threat models
• Monitoring network traffic for availability or unusual activities
• Automating security improvements
• Communicating across departments and creating detailed reports of findings
• Set up and maintain virtual private networks (VPN)
• Resolve network connectivity issues for other employees
• Maintain and troubleshoot storage networks

IT Technical Support:

• Support PAS employees
• Support PAS sites ( remotely , on-site )
• Hardware and software maintenance
• Installing operating systems and configuring PCs
• Windows upgrades and software installation
• Field visits such as Cairo airport.

System Administration:

• Active Directory administration
• Create , edit , delete users
• File servers administration
• DHCP and DNS administration
• Microsoft Azure administration
• Exchange 2016 ( on premises and cloud) administration
• Microsoft 365 Endpoint Defender , MAM & MDM , and Azure AD Administration

Avaya IP Telephony Operations and Administration:

• installing, configuring, and maintaining Avaya A
• Monitoring and responding to requests received the it helpdesk.
• Reporting issues to Service Desk for escalation
• Administrating VOIP and Attendance system

Surveillance Cameras Operations and Administration