Hi, I’m
Nermeen Darwish
operation manger
Egypt,C
Summary
Seasoned Operations Manager with a proven track record at Premier Developments, enhancing customer satisfaction and streamlining processes. Expert in Operations Management and Problem-Solving, I've led teams to exceed performance goals through innovative strategies and effective communication. Skilled in MS Office and Data Analysis, my approach has consistently improved operational efficiency and team productivity. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
years of professional experience
Work History
Premier Devolopments New Cairo, Egypt
Operations Manager
06.2024 - 10.2024
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
Arweqa Devolopments New Cairo, Egypt
Opertion Manager
01.2024 - 05.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Green Egypt Cairo
Operations Manager
11.2021 - 12.2023
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Life Style Real Estate Cairo, Egypt
Assistant Operations Manager
02.2017 - 09.2021
Job overview
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
Life Style Real EstateCairo, Egypt
Sales Administrator
01.2016 - 01.2017
Job overview
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
Education
Faculty of Music Education Egypt
from Music Education
07-2012
Skills
Operations Management
Customer Relationship Management (CRM)
Problem-Solving
Customer Service
Performance monitoring
Process Improvement
MS Office
Operations Monitoring
Process Improvements
Data Analysis
Inventory Control
Timeline
Operations Manager
Premier Devolopments
06.2024 - 10.2024
Opertion Manager
Arweqa Devolopments
01.2024 - 05.2024
Operations Manager
Green Egypt
11.2021 - 12.2023
Assistant Operations Manager
Life Style Real Estate
02.2017 - 09.2021
Sales Administrator
Life Style Real Estate
01.2016 - 01.2017
Faculty of Music Education
from Music Education
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