Nermeen Mahmoud
Quality & Training Head
Cairo,C
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Quality & Training Head
Aman E -Collection (Ministry Of Interior)
10.2022 - Current
- Maintained QA programs.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Developed monthly reports showing inspections and improvements.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Determined quality department standards, practices, and procedures.
- Monitored staff organization and suggested improvements to daily functionality.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Prepared project presentations and reports to assist senior staff.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Quality & Training Supervisor
Majorel Egypt
12.2013 - 06.2022
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Collaborated with company leaders and department managers to determine training needs.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Determined quality department standards, practices, and procedures.
- Monitored staff organization and suggested improvements to daily functionality.
Senior Quality Analyst
Media Orientals
06.2011 - 12.2013
- Created test cases and automation scripts.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Internal Audit on the quality and Operation Team Leads
Education
Bachelor of Economic And Political Science - Political Science
Faculty of Economic And Political Science
Cairo, Egypt 04.2001 -
Skills
Excellent awareness of COPC ( Quality and Training) standardsExcellent awareness of SOWT analysisExcellent awareness of CSAT StandardsTechnical skills - Microsoft OfficeExcellent awareness of Creating and implementing the action plansExcellent awareness of Six Sigma StandardsExcellent awareness of creating and preparing the quality (Reports & Dashboards)Solving ProblemsAnalytical skillsStrong leadership skillsExcellent communication skillsTime Management SkillsExcellent auditing skillsEntrepreneurialDetail-oriented
Certification
Six Sigma
Timeline
Managing for Performance
12-2023
Quality & Training Head
Aman E -Collection (Ministry Of Interior)
10.2022 - Current
Six Sigma
06-2022
Quality & Training Supervisor
Majorel Egypt
12.2013 - 06.2022
Senior Quality Analyst
Media Orientals
06.2011 - 12.2013
Bachelor of Economic And Political Science - Political Science
Faculty of Economic And Political Science
04.2001 -
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