Nermine Amr

• Coordinated timely responses to online customer communication and researched complex issues.
• Evaluated interactions between associates and customers to assess personnel performance.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Took ownership of customers issues to follow problems through to resolution.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Contacted customers to discuss late payments and options for remitting amounts due.
• Conducted investigations of customer accounts and payment histories.

• Handle VIP Customers paper work and escorting them to check in gate.
• Provided professional services and support in a dynamic work environment.

Miles and More

• Helping customers in air miles program
• Filling in forms

No show

• Responsible between traveling agencies and passengers through the computer system and phone calls.

• Responsible for manning events
• Giveaways and decoration designs
• Management with the preparations of any event