Nermine Elsebai

Coordinating, implementing and organizing of TELC exams in Cairo.
Communication with sprachenakademie aachen in Germany .

Responsible for telc Digital Exam preparation and implementation

• Preparing and organizing the examinees data , reservations and deliver it to the responsible persons
• Testing the examinees devices technically.

• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Evaluated upcoming program plans to forecast expected resource needs.
• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Implemented policies and standard operating procedures for continuous improvement.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

• Worked with high segmentation customers to understand needs and provide ADSL-Mobile Internet service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Devised and published metrics to measure organization's success in delivering world class customer service.
• Managed department call volume of 150 calls per day and coordinated department schedules to maximize coverage during peak hours.