Nermine Zakaria

Experienced professional with over 28 years of diverse expertise spanning Human Resources, Learning & Development, Quality Management, Talent Management, Life Coaching, and Corporate Governance. Renowned as a strategic innovator skilled in devising transformative initiatives to streamline processes and unlock growth potential within organizations. A solution-oriented leader adept at aligning employee development with corporate strategies, showcasing strong capabilities in communication, interpersonal relations, change management, agility, mentoring, negotiation, and organizational development.

Demonstrated proficiency in formulating and implementing HR strategies that resonate with organizational goals, bolster employee engagement, and foster organizational growth. Expertise encompasses talent acquisition, employee relations, performance management, and ensuring compliance with employment laws and regulations.

Perform the role of a HR/L&D strategic Business Partner by ensuring consistency, sustainability, and stability in the business and in the colleagues’ body. Act as a catalyst for organizational change process management. Be a role model by representing the IHG core values of Integrity, Trust, Respect, One Team, and Service.

· Orchestrated a MOU between more than 23 partners from Hotels & Tourism Faculties & Institutes across Egypt and IHG Egypt Hotels, providing internship  

   opportunities for students throughout the year by designing and implemented tailored learning experiences, to equip the youth with operational experience and      

   prepare them for the labor market.

.  Oversaw the graduation of 418 interns through the IHG Academy Program for Egypt Hotels.

.  Managed L&Q Brand Standards Audit documentation folders are for all Africa Hotels, by preparing Africa Hotels Trackers and shared a link drive for each property

   for both certificates and trackers and ensured having it is updated regularly as well as fully compliance and successfully passed the Audit across the Complex & Africa 

    Hotels for Learning Brand Standards.

·  Fostered sustainable development opportunities benefiting Egyptian youth and the broader community.

·  Promoted a culture Diversity of inclusivity, providing equal opportunities for females and individuals with special needs, spearheaded efforts to onboard 50% female    

   interns, aligning with Egypt's Sustainable Development Strategy - 2030 Vision by collaboration with Egyptian Women Council and training Ladies on Kitchen skills to 

   support them in starting their Homemade Food projects for sustainable income and development.

• Plan the Learning & Development Strategy for the Africa Hotels addressing the hotels’ Business needs and company strategies, as well as implement and review & measure effectiveness/results.
• Identified recommended, facilitated, and monitored Learning & Quality programs and initiatives for Capacity building as well as developing individuals and organizational capabilities.
• Orchestrated Leadership Development through preparing and planning for All Africa Hotels Leadership Team Learning & Development and planning L&D Hotel Budgets accordingly.
• Develop and execute HR strategies that support the company's objectives and drive employee engagement.
• Oversee the recruitment and selection process for all positions, from entry-level to senior management roles.
• Conduct comprehensive employee surveys and focus groups to identify areas of improvement and create effective solutions to address them.
• Manage the performance management process, including goal setting, performance appraisals, coaching, and counseling.
• Deliver targeted training programs that enhance employee skills and knowledge and support their professional development.
• Ensure strict compliance with employment laws and regulations and develop policies and procedures that align with industry best practices.
• Managed the HR function for a Complex of 3 Hotels almost 1275 room, including recruitment, employee relations, Learning and development, and compliance.
• Developed and implemented high-impact policies and procedures that aligned with best practices and ensured compliance with employment laws and regulations.
• Conducted extensive employee surveys and focus groups to identify areas of improvement and developed effective solutions to address them.
• Coordinated the performance management process, including goal setting, performance appraisals, and coaching and counseling.
• Delivered targeted training programs that enhanced employee skills and knowledge and supported their professional development.

• IHG Luxury Fundamentals Jan. 2022
• Leading & Sustaining your Service Culture June 2021
• Preventing Human Trafficking Jan. 2021
• Building Resilience – Sept 2020
• Leading Difficult Conversations – July 2020
• Managing Stakeholders – July 2020
• Guest Experience & Brand Champion Certified - April 2020
• IHG Problem Solving - Feb 2020
• Certificate of Completion of IHG Frontline Course-Problem Resolution 2015
• Certificate of Completion “Influencer Training” 2014 by Vital Smarts October 2014
• Certificate of Completion of “Coaching” from Harvard ManageMentor 2014
• Certificate of Completion of “Crucial Conversation” 2013 by Vital Smarts
• Certificate of Achievement for contribution to achieving the “Best Business Hotel in Cairo” & “Business Traveler Middle East Awards” for 2013
• Completion of InterContinental Experience, you bring it to life (Intercontinental Branding program) Train the Trainer, 2009
• The Coaches Institute Coaching Training Certificate, successfully completed 116 hours of Coaching Training (Fundamentals of Co-Active Coaching, fulfillment balance, process & Coaching in the Bones) by ICF Accredited Coach Program ACTP 2007
• American Chamber of Commerce Certificate of Attendance to “Creating the High-Performance Organization” Seminar 2005
• Attending the 8th Habit by Franklin Covey workshop from Effectiveness to Greatness 2005
• Certificate of completion of Human Resources Management Diploma at the American University in Cairo –Dec 2003
• Certificate of completion of the ISS Master Trainer Development program (Introduction to Strategic Selling) April 2001
• Accreditation of Master Trainer In Craft Training Certificate 2001
• Certificate of Achievement for “What Matters Most” the Time Management Workshop for the Entire Business of Living, by Franklin Covey 2000
• Attended Introduction to Neuro Linguistic programming 1999
• Successful completion of the Training Managers Orientation Program 1999

Wisdom Integrated Professional Coaching Program Level II