Nermin Yousry Mohamed Abdel Wahab
New Cairo,Cairo Governorate
Summary
A dedicated banker with expertise in communication proficiency, proactive community engagement, and customer relations. Demonstrates strong attention to detail and patience, ensuring regulatory compliance awareness and understanding. Proficient in banking software with a solid foundation in economic awareness, aiming to leverage skills for impactful community engagement and regulatory adherence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work history
Operation Officier
Ebank
Rehab Branch, Cairo
2026.01 - Current
- Won trust of clients through transparent communication methods.
- Enhanced bank's reputation with excellent customer service skills.
- Maintained compliance with banking regulations through diligent monitoring procedures.
- Developed relationships with clients, fostered loyalty and retention.
- Built positive customer relationships to increase account satisfaction and loyalty.
- Devised positive solutions to customer queries, maintaining satisfaction with banking services.
Operation specialist
Ebank
Rehab Branch, Cairo
2025.04 - 2025.12
- Implemented new systems, improving operational flow.
- Managed and coordinated project tasks to meet deadlines.
- Developed standard operating procedures for increased consistency.
- Provided detailed feedback on operational processes, contributing to continuous improvement initiatives.
- Collaborated with team to maintain operational performance aligned with contracted targets and obligations.
- Handled customer order backlogs, minimising delays through strategic planning and coordination.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
Trade finance specialist
Ebank
Orouba Branch, Cairo Governorate
2023.05 - 2024.07
- Conducted market research to be informed about economic forecasting models.
- Developed investment strategies for maximizing return on investment.
- Implemented robust auditing procedures to ensure regulatory compliance.
- Upheld strict internal controls, ensured protection against fraud.
- Coordinated annual audits to maintain transparency in operations.
- Managed tax filing process, guaranteed timely submission.
- Ensured accuracy in all financial reports by meticulous verification process.
- Delivered high-quality consulting, supporting clients to meet and exceed short- and medium-term financial goals.
- Maintained up-to-date knowledge of legislation and policy changes.
- Updated clients on new financial products for improved investment possibilities.
Operation specialist
Ebank
Shoubra Branch, Cairo
2020.01 - 2021.06
- Constantly updated knowledge of relevant legislations, maintaining impeccable standards.
- Maintained communication between departments to ensure smooth operations.
- Ensured compliance with industry regulations by enforcing strict protocols.
- Streamlined operational procedures for improved efficiency.
- Developed standard operating procedures for increased consistency.
- Mitigated operational risk, developing risk management plans to identify potential factors and implement preventative strategies.
- Met customer demands, providing seamless order fulfilment and timely delivery.
- Built productive client networks to maximize sales and marketing possibilities.
Teller
Ebank
Shoubra Branch, Cairo
2018.10 - 2019.12
- Developed standard operating procedures for increased consistency.
- Delivered top quality customer service by addressing client concerns promptly.
- Built strong customer relationships to foster loyalty and repeat business.
- Resolved customer complaints swiftly, improved overall customer experience.
- Managed daily cash transactions for efficient customer service.
- Provided administrative support when necessary for seamless office operations.
- Streamlined queue management during busy periods, improved customer waiting times.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
Call centre agent
OSN
Cairo, Cairo Governorate
2018.07 - 2018.09
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Utilized multi-line telephone systems for efficient call handling.
- Streamlined communication with customers to understand needs better.
- Performed data entry tasks to keep records up-to-date and organised.
- Planned and delivered customer service training, boosting satisfaction levels.
- Enabled efficient follow-up by accurately recording customer requirements and details in Microsoft tools.
- Reduced customer wait times by adhering to call target timeframes.
- Updated customers on special offers and promotions for increased revenue.
- Improved customer satisfaction ratings through responsive query resolution.
Education
Bachelor of Economics and Political Science - Economics
Faculty of Economics and Political Science
Cairo 2014.10 - 2018.06
Skills
- Communication proficiency
- Proactive community engagement
- Patience and tolerance
- Attention to Detail
- Community engagement
- Banking software proficiency
- Economic awareness
- Customer relations
- Regulatory compliance awareness
- Compliance regulation understanding
Languages
Arabic
Native
English
Fluent
Timeline
Operation Officier
Ebank
2026.01 - Current
Operation specialist
Ebank
2025.04 - 2025.12
Trade finance specialist
Ebank
2023.05 - 2024.07
Operation specialist
Ebank
2020.01 - 2021.06
Teller
Ebank
2018.10 - 2019.12
Call centre agent
OSN
2018.07 - 2018.09
Bachelor of Economics and Political Science - Economics
Faculty of Economics and Political Science
2014.10 - 2018.06