Nesma Reda Ahmed
Assistant Contact Center Manger
Cairo
Summary
Detailed Manager effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for new management role where hard work and dedication will be highly valued.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Assistant Contact Center Manger
Teleperformance - EGY
10.2023 - Current
- Improved customer satisfaction by implementing effective contact center strategies and streamlining processes.
- Developed strong relationships with clients by prioritizing communication and understanding their unique needs.
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Analyzed key performance metrics to identify areas of improvement and implement targeted action plans.
Operations Supervisor
Teleperformance EGY
8 2020 - Current
- The Primary responsibility is to oversee the operations and performance of the contact center. In the context of adhering to the client process and policies.
- Work closely with the team an being involved to understand the root cause behind any challenge we face This may involve reviewing relevant documentation, examining transaction records, and gathering information from team members to overcome of the issues.
- Communicate with the client: personally reach out to the client to inform them with the Daily & Weekly performance trend and listen attentively to their concerns and address any questions or inquiries they may have.
Chinese - English Translator
Great Builders Architectural Consultants Co（大兴建筑公司
01.2021 - 04.2023
- Worked from Home during the Pandemic of Covid-19 as a Translator for the Chinese Company which was mainly operating in china.
Manager of Business Development and Sales
Chinese Wisdom House for Cultural Industries
11.2019 - 05.2020
- The team was reworded with a significant recognition of the team's outstanding efforts in meeting and surpassing their sales targets. It not only highlights their individual and collective achievements but also reflects positively on the organization as a whole.
Education
Business & Email Writing - validation of the errors & negotiation with the Client
Teleperformance EGY
PR Trainee - Public Relations
Cairo International Airport
Bachelor of Al-Alsun - Chinese Department
Faculty of Al-Alsun, Ain Shams University
MBA - Executive MBA - 12 Business Modules
Cardiff University
United Kingdom 04.2001 - 2023
Skills
Business strategy
Issue resolution
Target implementation
Financial reporting
Microsoft Office Suite expertise
Negotiation
Team supervision
Team leadership
Budgetary governance
Team coaching
Contract development and management
Timeline
Assistant Contact Center Manger
Teleperformance - EGY
10.2023 - Current
Chinese - English Translator
Great Builders Architectural Consultants Co（大兴建筑公司
01.2021 - 04.2023
Manager of Business Development and Sales
Chinese Wisdom House for Cultural Industries
11.2019 - 05.2020
MBA - Executive MBA - 12 Business Modules
Cardiff University
04.2001 - 2023
Operations Supervisor
Teleperformance EGY
8 2020 - Current
Business & Email Writing - validation of the errors & negotiation with the Client
Teleperformance EGY
PR Trainee - Public Relations
Cairo International Airport
Bachelor of Al-Alsun - Chinese Department
Faculty of Al-Alsun, Ain Shams University
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