Neveen Louis Ayad Hana
Giza,Egypt
Summary
Dynamic professional with over 3 years of experience in public relations and customer care within the beauty industry. Proven track record of enhancing customer satisfaction and resolving issues effectively. Strong organizational skills contribute to achieving team objectives through strategic planning and prioritization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Public relations manager
Alsagheer Group
Cairo, Cairo Governorate
2023.03 - Current
- Strengthened brand recognition through strategic public relations campaigns.
- Managed crisis situations to minimise damage to company reputation.
- Collaborated with marketing team to create cohesive brand messaging across all platforms.
- Coordinated press releases, resulting in increased media coverage.
- Crafted compelling story angles that secured high-profile features in industry publications.
- Developed internal communication plans to enhance employee morale and productivity.
- Streamlined PR processes, improving overall efficiency of workflows.
- Formulated communication strategies aligned with business objectives.
- Identified key influencers for partnership opportunities, boosted brand visibility.
Insurance sales agent
Libano-Suisse
Dokki, Giza
2022.07 - 2023.02
- Managed a portfolio of clients, ensuring their insurance needs were met.
- Collaborated effectively with the sales team to achieve targets.
- Organised regular training sessions for new recruits in the sales team.
- Developed strategies for premium collection from existing clientele.
- Prepared and presented detailed sales reports to management team.
- Established strong relationships with clients through effective communication.
- Increased client trust by providing comprehensive insurance advice.
- Handled claims processes smoothly, ensuring swift resolution for clients.
Social media specialist
solo lazer
Mohandessin, Giza
2020.12 - 2022.07
- Increased brand visibility by creating engaging content for social media channels.
- Managed online community for improved customer engagement and satisfaction.
- Boosted brand reputation with effective crisis management on social media platforms.
- Improved organic search results by implementing SEO strategies in social media posts.
Online marketer
CenTer ALAGA
Giza
2015.01 - 2021.11
- Analysed web analytics to identify areas of improvement in marketing efforts.
- Optimised mobile marketing efforts for better reach amongst smartphone users.
- Achieved higher search engine rankings with consistent and effective SEO practices.
- Planned product launches effectively for maximum impact in the market.
- 'Managed over 50 customer calls per day.
Dental assistant
Clinic of Dr. Hani Naim
Embaba, Giza
2018.07 - 2019.09
- Collaborated effectively with other clinic staff, facilitating smooth operations.
- Assisted in front office tasks such as billing and record maintenance when required, demonstrating versatility.
- Prepared examination rooms before each procedure, maintaining readiness at all times.
Education
Bachelor of Mass communication - Public Relations and Advertising Department
cairo University
Cairo, Cairo Governorate 2018.10 - 2022.05
Skills
- Graphic design software
- Event planning software
- Creative vision
- Communication proficiency
- Customer Service
- Team Leadership
- Public speaking
- Public Relations
- Campaign management
- Adobe Creative Suite
- Marketing and communications
- Social media expertise
Languages
Arabic
Fluent
English
Advanced
German
Upper intermediate
Affiliations
- 1. Volunteering Participating in community service programs or charity events. Helping organize educational workshops for children or elderly care activities.
Timeline
Public relations manager
Alsagheer Group
2023.03 - Current
Insurance sales agent
Libano-Suisse
2022.07 - 2023.02
Social media specialist
solo lazer
2020.12 - 2022.07
Bachelor of Mass communication - Public Relations and Advertising Department
cairo University
2018.10 - 2022.05
Dental assistant
Clinic of Dr. Hani Naim
2018.07 - 2019.09
Online marketer
CenTer ALAGA
2015.01 - 2021.11