Nifin Nasreldin
Dubai
Summary
Dynamic professional with extensive experience at du Telecommunications, excelling in client management and CRM proficiency. Proven track record in enhancing customer retention and satisfaction through strategic account management and performance tracking. Adept at problem-solving and fostering collaboration, consistently exceeding expectations and driving growth. Recognized for adaptability and leadership in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Key Account Management Intern
Arktel Technologies LLC | du Channel Partner
Dubai
12.2024 - 02.2025
- Understand client needs, and align them with tailored solutions.
- Develop and execute strategic account plans to drive growth and retention.
- Collaborate with internal teams (sales, marketing, and operations) to deliver seamless service.
- · Track account performance and ensure client satisfaction through regular reviews and feedback.
Client Relations Executive
du Telecommunications
04.2022 - 08.2024
- Ensure client satisfaction by proactively addressing any issues or concerns that may arise.
- Act as a liaison between clients and internal teams, ensuring that client requirements are met and expectations are exceeded.
- Address client complaints or issues in a timely and effective manner.
- Escalate complex or high-priority issues to the appropriate internal teams for resolution.
- Preparing monthly business reviews for the customers after analyzing the Enterprise accounts.
- Act as a client advocate within the organization, representing their interests and providing feedback to internal teams.
- Collaborate with cross-functional teams to ensure client needs are met and exceeded.
- Stay updated on company policies, process changes.
- Use this information to identify opportunities for improvement and provide recommendations to clients.
Emirati Back office Representative
du Telecommunications
08.2021 - 03.2022
- Handle the assigned tickets and solve the mobile technical issues.
- Direct requests and unresolved issues to the designated resources.
- Communicate and coordinate with internal departments via Emails, system, or phone.
- Ensure service level agreements are met and maintained.
- Handle and resolve customer complaints regarding technical and billing issues.
Back office Representative
du Telecommunications
03.2017 - 07.2021
- Handle the assigned tickets and solve the mobile technical issues.
- Process orders, forms, applications and requests.
- Direct requests and unresolved issues to the designated resources.
- Communicate and coordinate with internal departments via Emails, system, or phone.
- Ensure service level agreements are met and maintained.
- Handle and resolve customer complaints regarding technical and billing issues.
- Following up in all escalations from Client.
- Ensure proper approval for customer discounts.
- Train new employees on company standards and procedures.
- Support the team with all needed Inquires.
Front Office Agent
du Telecommunications
11.2016 - 03.2017
- Deal directly with customers by telephone.
- Raise Trouble Tickets if needed for further assistance.
Education
Bachelor - interior architecture
Faculty of Fine Arts
05-2009
Skills
- Adaptability
- CRM proficiency
- Team leadership
- Client management
- Performance tracking
- Problem solving
- Microsoft Office skills
- Customer retention
- Account management
- Service compliance
Timeline
Key Account Management Intern
Arktel Technologies LLC | du Channel Partner
12.2024 - 02.2025
Client Relations Executive
du Telecommunications
04.2022 - 08.2024
Emirati Back office Representative
du Telecommunications
08.2021 - 03.2022
Back office Representative
du Telecommunications
03.2017 - 07.2021
Front Office Agent
du Telecommunications
11.2016 - 03.2017
Bachelor - interior architecture
Faculty of Fine Arts
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