Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nihal Mohamed Abdulhamid

Cairo

Summary

Dynamic and customer-focused professional with over 9 years of diverse experience across sales, administration, and front-desk operations. Proven ability to communicate effectively, build strong client relationships, and manage multiple tasks with efficiency and professionalism. Gained solid sales and negotiation skills through private sales work, combined with organizational and communication strengths developed in insurance and healthcare settings. Passionate about advancing a career in sales, bringing a strong work ethic, adaptability, and a results-driven mindset to every opportunity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Senior Sales Associate

Kwity Store
Cairo
03.2022 - Current
  • Built strong, trust-based relationships with a diverse customer base, resulting in consistent repeat business and referrals.
  • Delivered personalized shopping experiences by identifying client preferences and recommending tailored solutions.
  • Exceeded monthly sales targets by applying persuasive communication, deep product understanding, and active listening techniques.
  • Trained and supported junior staff in sales techniques, customer service, and handling objections professionally.
  • Handled customer concerns with diplomacy, turning potential complaints into opportunities for loyalty.
  • Maintained organized and visually appealing displays, contributing to a smooth and engaging in-store experience.
  • Used data-driven insights to adjust sales strategies and increase conversion rates on a daily basis.
  • Key Skills Gained: Negotiation & persuasion, Client relationship management, Upselling & cross-selling techniques, Team leadership & training, Emotional intelligence in sales, Handling objections with confidence, Communication under pressure.

Senior Sales

Kwity Store
Cairo
01.2019 - Current
  • A results-driven sales professional who thrives on creating human-centered connections and turning every customer visit into a memorable experience.
  • Gained strong expertise in communication, team collaboration, and dynamic sales strategy-blending empathy with performance to consistently exceed expectations.

Receptionist

Medical Center
Cairo
01.2017 - 01.2018
  • Managed front desk operations, greeted patients, and scheduled appointments efficiently.
  • Maintained accurate patient records and ensured smooth communication between departments.
  • Handled inquiries and complaints professionally, ensuring high patient satisfaction.
  • Balanced administrative tasks with high-volume customer interaction under pressure.

Secretary-Product Department

El Mohandes Insurance Company
Cairo
02.2014 - 10.2017
  • Provided full administrative support to the product management team.
  • Coordinated reports, scheduled meetings, and handled confidential documents.
  • Managed internal communication and ensured documentation was organized and up to date.
  • Developed strong time management and multitasking abilities in a corporate environment.

Education

High School Diploma -

El Remaya Technical Secondary School,
El Remaya-Giza
09-2011

Skills

  • Negotiation & persuasion
  • Client relationship management
  • Upselling & cross-selling techniques
  • Team leadership & training
  • Emotional intelligence in sales
  • Handling objections with confidence
  • Communication under pressure
  • Customer relationship management
  • Sales strategy development
  • Negotiation techniques
  • Upselling techniques
  • Client needs assessment
  • Sales forecasting
  • Administrative support
  • Multitasking
  • Communication

Languages

Arabic
First Language
English
Beginner
A1

Timeline

Senior Sales Associate

Kwity Store
03.2022 - Current

Senior Sales

Kwity Store
01.2019 - Current

Receptionist

Medical Center
01.2017 - 01.2018

Secretary-Product Department

El Mohandes Insurance Company
02.2014 - 10.2017

High School Diploma -

El Remaya Technical Secondary School,
Nihal Mohamed Abdulhamid