Noha Alaa Aldin Ibrahim
Team Leader
Cairo
Summary
Accomplished leader with a proven track record at Voice Dream Solution, enhancing team productivity through efficient work processes and targeted coaching. Skilled in team supervision and conflict resolution, fostering collaboration and motivation. Successfully improved individual performance and customer satisfaction, demonstrating strong teamwork and planning abilities.
Overview
8
8
years of professional experience
Work History
Team Leader
Voice Dream Solution
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Leader SME Client
Talabat
01.2020 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service Representative and Sales Coach
Concetrix
01.2018 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Languages And Translation - Languages And Translation
Misr University For Science And Technology
04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Sales expertise
Onboarding and orientation
Deadline management
Active listening
Excellent communication
Effective communication
Timeline
Team Leader
Voice Dream Solution
08.2024 - Current
Team Leader SME Client
Talabat
01.2020 - 09.2023
Customer Service Representative and Sales Coach
Concetrix
01.2018 - 12.2019
Bachelor of Languages And Translation - Languages And Translation
Misr University For Science And Technology
04.2001 -
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