Noha Hassaan
Premier Customer Service And Sales
Cairo,C
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering Number-year track record of success in Industry.
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Energetic Relationship Manager proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Eager to apply extensive experience and Skill, Skill and Skill abilities to dynamic new position at Company Name.
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with Number years' experience in Industry.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Premier Relationship Manager
Attijariwafa Bank
Cairo, Egypt
06.2007 - 12.2020
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Assisted customers with opening accounts and signing up for new services.
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Educated customers about Product or Service options and processed purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Greeter
Citi Bank Corporate
Cairo, Egypt
05.2005 - 06.2007
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Fielded customer complaints and notified managers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Acted as first point of contact for visiting clients and customers.
Hilton Meeting and Business Center Coordinator
Nile Hilton Hotel
Cairo, Egypt
04.2003 - 05.2005
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Onboarded new temps by entering employee information into systems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
Very Good - Accounting
SAS Language School
Heliopolis 09.1989 - 10.2001
Fair - Accounting
Faculty of Commerce
Heliopolis 09.2001 - 10.2003
Skills
Customer portfolio management
undefinedTimeline
Premier Relationship Manager
Attijariwafa Bank
06.2007 - 12.2020
Greeter
Citi Bank Corporate
05.2005 - 06.2007
Hilton Meeting and Business Center Coordinator
Nile Hilton Hotel
04.2003 - 05.2005
Fair - Accounting
Faculty of Commerce
09.2001 - 10.2003
Very Good - Accounting
SAS Language School
09.1989 - 10.2001
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