ALTEA SYSTEM -QATAR AIRWAYS & Egypt Airlines
Noha Ibrahim
Operation Assistant Field Support
Khartoum
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
Work History
Operations Assistant
International Organization For Migration-IOM
Khartoum
11.2022 - Current
- Assisted with facility scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Analyzed and reported on operational data to identify trends and issues.
- Prepared and delivered operational performance reports to inform management.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Airport Services Supervisor
MAKS Aviation Services
Khartoum
07.2019 - 06.2022
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Conducted departure and arrival briefings.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
Airport Service Agent
Nasport Air Handling
Khartoum
06.2012 - 03.2019
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used [Software] to prepare pre-departure and post-departure reports and passenger manifests.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline boarding passes.
Assistant Project Coordinator
Aspalta Group
Khartoum
01.2010 - 02.2012
- Oversaw workflow and conducted month-end reconciliation of jobs.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Site Engineer
Al Diwan For Construction &contracting
Khartoum
10.2008 - 10.2009
- Ordered and tracked delivery of construction materials and supplies from vendors.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Data Entry Agent
Zain Telecommunication
Khartoum
07.2007 - 12.2007
- Created and maintained data entry logs to track data entry activities.
- Managed and organized documents for data entry tasks.
Education
Diploma -3Years - Civil Engineering
Sudan University of Science &Technology
Sudan 03.2003 - 06.2006
Skills
Document management
undefinedCertification
BSAFE
Software
As connect /MACs -Emirates Airlines
SITA - Airarabia
Passenger fares & ticking- Sudan Airways
Saber - Gulf Air & Etihad Airways
Excel ,Word, Outlook
Timeline
I Know Gender 16: Gender Equality and Migration
01-2023
Information Security Awareness
01-2023
Ethics and Conduct at IOM: The Values we Share (mobile-friendly)
01-2023
I Know Gender 1-2-3
01-2023
IOM training on PSEA (PSEA micro-modules English)
01-2023
IOM Data Protection Principles
01-2023
Operations Assistant
International Organization For Migration-IOM
11.2022 - Current
BSAFE
10-2022
Human Factor
04-2022
DGR license
04-2022
Airport Services Supervisor
MAKS Aviation Services
07.2019 - 06.2022
Airport Service Agent
Nasport Air Handling
06.2012 - 03.2019
Assistant Project Coordinator
Aspalta Group
01.2010 - 02.2012
Site Engineer
Al Diwan For Construction &contracting
10.2008 - 10.2009
Data Entry Agent
Zain Telecommunication
07.2007 - 12.2007
Diploma -3Years - Civil Engineering
Sudan University of Science &Technology
03.2003 - 06.2006
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