seeking for a challenging job in a leading local or international organization, in which I can practice my academic and practical experience to enhance my personal and working abilities for the benefit of the work place and my future.
Overview
10
10
years of professional experience
20
20
years of post-secondary education
Work history
Supervisor administration
Al-mosafer for Call Center
2019.07 - 2020.02
Improved team efficiency by implementing new scheduling practices.
Facilitated monthly training sessions for enhanced staff performance.
Ensured smooth operations with regular maintenance checks.
Promoted a safe work environment by enforcing strict adherence to safety regulations.
Managed daily operations to increase productivity.
Organised team resources, resulted in improved project timelines.
Content Specialist
IVAS
2019.01 - 2019.06
Enhanced brand reputation by developing and implementing strategic content plans.
Managed a team of junior writers, fostering creativity whilst maintaining quality standards.
Developed marketing plans to support department strategies.
Assistant Account Manager
IVAS
2018.01 - 2019.01
Customer service representative
Vodafone
2014.07 - 2017.01
Customer service representative
Wasla
2012.10 - 2014.06
- Mountain View Project
- Maxim Project "Bo-island"
- Data Entry
Telesales Agent
United Global
2011.04 - 2012.08
Customer service representative
Orange
2010.08 - 2011.03
Education
Business Administration - English section, Major (Accounting)
Modern Academy
2006.01 - 2010.01
El Horreya Language School - undefined
(El Horreya Language School)
1990.01 - 2006.01
Skills
Microsoft Office
Internet
Typing Speed
Leadership
Personal Information
Typing Speed: Advanced
Date of birth: 10/17/88
Nationality: Egyptian
Custom
Swimming
Running
Play Tennis
Making & selling hand-made Accessories
Timeline
Supervisor administration
Al-mosafer for Call Center
2019.07 - 2020.02
Content Specialist
IVAS
2019.01 - 2019.06
Assistant Account Manager
IVAS
2018.01 - 2019.01
Customer service representative
Vodafone
2014.07 - 2017.01
Customer service representative
Wasla
2012.10 - 2014.06
Telesales Agent
United Global
2011.04 - 2012.08
Customer service representative
Orange
2010.08 - 2011.03
Business Administration - English section, Major (Accounting)
Lead Supervisor, Administration/Training & Development at United States NavyLead Supervisor, Administration/Training & Development at United States Navy