NOHA SHEKIB

As a highly motivated and ambitious IT professional with proven technical and management expertise in a career spanning over 12 years, I have a track record of success in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial, and quality objectives. I am a proactive team leader with a demonstrated ability to build strong working relationships with customers and co-workers, and am quickly adaptable and able to multitask in the changing technical and managerial atmospheres that are common in today’s marketplace. I am now looking for a new and challenging technical support position, one that will make best use of my existing skills and experiences to further my professional development within California business environment. Over 10 years of extensive experience in IT project management as Director of Operations at WM Integration and as Information System Manager at Cubic Transportation System in California, U.S.A. Proven expertise in performing troubleshooting, managing technical support team, and providing solutions to major complex software problems, with deep knowledge of e-commerce procedures and principles, and operational knowledge of window networks and SQL servers. Successful technology leader who is adept at instituting procedures that save time, reduce costs, and eliminate redundancies through implementation of standards and processes that improve business functionality. Excellent organisationalorganizational and planning skills, coupled with analytical skills and critical thinking abilities Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. Exemplary problem-solving skills with strong ability to identify problems and implement corrective processes, and the ability to proactively get involved in addressing daily challenges and implementing strategies to course correct results. Possess flexibility and a solid ability to adjust to changing priorities and interruptions, effectively prioritizing and executing tasks in a high-pressure environment. Outstanding communication skills to interact both with clients and cross-company workers, with proven customer service excellence Proven track record of working with senior management and department heads to assess and institute company-wide technical support policies and procedures. Customer Relationship Management (CRM) expert adept at improving processes and communication with clientele. Demonstrated talent for providing strong motivational leadership, team building, and in directing and supervising staff, and known to be effective and knowledgeable working with cultures worldwide gained from years of international travel. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Visionary individual with more than 6 years working as Marketing Manager for WM Integration organization. Highly communicative and experienced in Data Analyzing and Digital Marketing. Strengths in strategic planning, efficiency and team building.