Noha Yahia

• Managed to open the company bank account and the E-payroll system.
• Managed to take an office for Sary in Egypt.
• Managed to finalize CR and open the social insurance file.
• Finalized Monthly Payroll bank accounts review with affiliated banks to ensure our employees list is up to date
• Documented staff advances, salary changes, deductions, bonuses, and bank account changes each month
• Conducted Quarterly revisions with the Finance team for the tax report
• Creating a monthly report for the General Manager with the cost per department
• Responsible for the outsourced Employees' Program.
• Develop and implement HR policies throughout the organization.
• Implemented HRIS.

Policy Development and Implementation:

• Develop HR policies and procedures in alignment with company objectives and legal requirements.
• Implement and communicate policies to ensure compliance and consistency across the organization.

Recruitment and Onboarding:

• Manage the recruitment process from job posting to candidate selection and onboarding.
• Conduct interviews, screen candidates, and coordinate with hiring managers to fill vacant positions.

Employee Relations:

• Serve as a point of contact for employee inquiries, concerns, and grievances.
• Mediate conflicts and facilitate resolutions to maintain a positive work environment.

Performance Management:

• Oversee performance appraisal systems and guide managers on performance feedback and goal-setting.
• Identify training and development needs to support employee growth and performance improvement.

Benefits Administration:

• Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Communicate benefit options to employees and assist with enrollment and changes as needed.

Compliance and Legal Requirements:

• Ensure compliance with labor laws, regulations, and industry standards.
• Keep abreast of changes in employment laws and update company policies and practices accordingly.

HR Administration:

• Maintain accurate employee records and databases, including personnel files, attendance, and leave records.
• Handle HR-related documentation, such as employment contracts, offer letters, and termination paperwork.

Training and Development:

• Coordinate training initiatives to enhance employee skills and competencies.
• Identify relevant training resources and programs to address organizational and individual development needs.

Payroll and Tax Calculation:

• Calculating Monthly Payroll.
• Submitting tax reports on a monthly and quarterly basis.

• Evaluated existing HR policies regularly to identify areas requiring updates or revisions for optimal effectiveness.
• Developed and implemented onboarding and orientation programs for new employees.
• Implemented training programs tailored to individual needs, leading to better skill development among employees.
• Implemented Employee benefits program.
• Implemented HRIS and ATS.
• Calculated Payroll Monthly reports and Tax reports.
• Responsible for hiring (Advertising Account Manager, Quality Assurance Specialist, HR Manager, and Property Consultant.
• I managed to open a new subsidiary (Real Estate) in Madinty.
• Responsible for all Personnel activities and dealing with government authorities, such as labor office, and social insurance authorities.
• Organize and maintain employee files and ensure fully meet the requirements and are up to date.
• Create employees’ letters upon their requests (banks, employment letters, experience letters, and HR letters) and follow up with authorized persons for signature.
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• Improved organizational culture and morale through the implementation of employee engagement initiatives.
• Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
• Collaborated with managers to identify and address employee relations issues.
• Assisted with writing job postings and job descriptions.
• Administered employee benefits programs.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Developed and implemented onboarding and orientation programs for new employees.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Performed payroll every month, plus taxes and cost center reports.
• Implemented HRIS and ATS.
• Submitted tax reports every quarter.
• Monthly payroll execution.

• Recording and maintaining the attendance and leaves.
• Inserting and following up on employees’ data to ensure information is current and complete for our HRIS.
• Administering the organization’s benefits programs.
• Responsible for all Personnel activities.
• Preparing and processing payrolls and tax reporting and records.
• Responsible for Hiring ( Blue & white collars).

• Responsible for preparing the monthly payroll data, including editing the newcomers, the final settlement for resigned employees, and any deductions or compensation.
• Assist in hiring white collar.
• Responsible for blue-collar recruitment including sourcing, interviewing, Hiring, getting approvals & following up on probation period, and synchronize with the direct manager accordingly.
• Handle all the medical insurance issues (monthly chronic cases, approvals, complaints, refunds, Emergency Funds….)
• Reviewing the company policies and ensuring the employee's commitment regarding the policies.
• Responsible for all Personnel activities and dealing with government authorities, such as labor office, social insurance authorities, and medical insurance and build a strong relationship with them.

• Filing: Created and maintained a database and kept a record of all relevant information and documents of employees.
• Created an organized filing system for easier archiving and follow-up
• Developed and implemented onboarding and orientation programs for new employees.
• Contracts & Social Insurance: Following up on the enrollment and contract for the employees.
• Benefits: Medical Insurance handling and Business Lines
• HR Letters and daily operations tasks
• Recruitment: Responsible for recruitment of (Customer Support, Corporate account manager and Quality assurance specialist)

• Answering customers' inquiries via Chat, Email, and Social Media
• Providing the right information
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
• Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
• Making sales or recommendations for services that may better suit customers' needs
• Adhering to all company policies and procedures.
• Assisted in the development of system security protocols.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.