Summary
Overview
Work History
Education
Skills
Timeline
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Noorhan Nassar

GDS Expert Supervisor
Sheikh Zayed

Summary

Dynamic GDS Expert Supervisor at Dyninno with a proven track record in operations management and strategic planning. Expert in GDS systems, I enhanced team performance through targeted training and coaching, driving efficiency and client satisfaction. Adept at fostering collaboration and resolving conflicts, I consistently achieved departmental goals while promoting a positive work environment.

Overview

10
10
years of professional experience

Work History

GDS Expert Supervisor

Dyninno
07.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow, adherence to KPIs, and timely completion of tasks.
  • Applied strong leadership and problem-solving skills to maintain team efficiency, streamline processes, and organize complex workflows.
  • Delivered GDS technical support across Apollo, Sabre, Amadeus, and Galileo (Travelport) systems, ensuring seamless issue resolution and system uptime.
  • Conducted coaching and performance development for team members, fostering continuous skill growth and improving overall productivity.
  • Developed and executed strategic plans to align departmental objectives with organizational goals, driving efficiency and sustainable performance.
  • Conducted comprehensive training on flight products, routes, fares, pricing strategies, and technical solutions, increasing team competency and operational excellence.
  • Promoted a positive and engaging work environment that guaranteed high employee satisfaction while maintaining strict focus on efficiency and target achievement.
  • Resolved conflicts promptly and constructively, preserving team cohesion and sustaining a collaborative, results-driven culture.
  • Improved client satisfaction globally through timely response to inquiries, proactive issue resolution, and implementation of effective solutions.
  • Mentored and guided junior staff, leveraging extensive industry experience to accelerate their professional growth and career development.
  • Partnered cross-functionally with multiple departments to align efforts, enhance collaboration, and drive achievement of organizational objectives.
  • Led performance evaluations, identifying skill gaps and implementing targeted development plans to elevate individual and team performance.

Travel Consultant

Expedia Group
06.2018 - 06.2021
  • Delivered expert support in fares, pricing, and ticketing on Sabre and Amadeus, handling exchanges, reissues, schedule changes, voluntary changes, manual fare construction, and tax recalculations.
  • Resolved last-minute airport and itinerary issues through advanced GDS technical solutions, ensuring seamless travel experiences for high-value Expedia Elite clients.
  • Anticipated and addressed client needs to consistently exceed customer satisfaction targets while maintaining high productivity and accuracy.
  • Maintained precise booking, payment, and client records while staying current on airline policies, fare rules, and industry regulations.

Customer Support Representative

Western Union
10.2015 - 04.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.

Education

Bachelor of Arts - English Language And Literature

Cairo University
Cairo, Egypt
04.2001 -

Skills

Staff management

Timeline

GDS Expert Supervisor

Dyninno
07.2021 - Current

Travel Consultant

Expedia Group
06.2018 - 06.2021

Customer Support Representative

Western Union
10.2015 - 04.2018

Bachelor of Arts - English Language And Literature

Cairo University
04.2001 -

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Noorhan NassarGDS Expert Supervisor