Noorhan Nassar
GDS Expert Supervisor
Sheikh Zayed
Summary
Dynamic GDS Expert Supervisor at Dyninno with a proven track record in operations management and strategic planning. Expert in GDS systems, I enhanced team performance through targeted training and coaching, driving efficiency and client satisfaction. Adept at fostering collaboration and resolving conflicts, I consistently achieved departmental goals while promoting a positive work environment.
Overview
10
10
years of professional experience
Work History
GDS Expert Supervisor
Dyninno
07.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow, adherence to KPIs, and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency, streamline processes, and organize complex workflows.
- Delivered GDS technical support across Apollo, Sabre, Amadeus, and Galileo (Travelport) systems, ensuring seamless issue resolution and system uptime.
- Conducted coaching and performance development for team members, fostering continuous skill growth and improving overall productivity.
- Developed and executed strategic plans to align departmental objectives with organizational goals, driving efficiency and sustainable performance.
- Conducted comprehensive training on flight products, routes, fares, pricing strategies, and technical solutions, increasing team competency and operational excellence.
- Promoted a positive and engaging work environment that guaranteed high employee satisfaction while maintaining strict focus on efficiency and target achievement.
- Resolved conflicts promptly and constructively, preserving team cohesion and sustaining a collaborative, results-driven culture.
- Improved client satisfaction globally through timely response to inquiries, proactive issue resolution, and implementation of effective solutions.
- Mentored and guided junior staff, leveraging extensive industry experience to accelerate their professional growth and career development.
- Partnered cross-functionally with multiple departments to align efforts, enhance collaboration, and drive achievement of organizational objectives.
- Led performance evaluations, identifying skill gaps and implementing targeted development plans to elevate individual and team performance.
Travel Consultant
Expedia Group
06.2018 - 06.2021
- Delivered expert support in fares, pricing, and ticketing on Sabre and Amadeus, handling exchanges, reissues, schedule changes, voluntary changes, manual fare construction, and tax recalculations.
- Resolved last-minute airport and itinerary issues through advanced GDS technical solutions, ensuring seamless travel experiences for high-value Expedia Elite clients.
- Anticipated and addressed client needs to consistently exceed customer satisfaction targets while maintaining high productivity and accuracy.
- Maintained precise booking, payment, and client records while staying current on airline policies, fare rules, and industry regulations.
Customer Support Representative
Western Union
10.2015 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Education
Bachelor of Arts - English Language And Literature
Cairo University
Cairo, Egypt 04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
GDS Systems Expertise
Training & Coaching
Schedule development
Training and mentoring
Team building
Timeline
GDS Expert Supervisor
Dyninno
07.2021 - Current
Travel Consultant
Expedia Group
06.2018 - 06.2021
Customer Support Representative
Western Union
10.2015 - 04.2018
Bachelor of Arts - English Language And Literature
Cairo University
04.2001 -