Norhan Abualabas

• Resolved client inquiries and concerns promptly, ensuring high levels of customer satisfaction throughout the journey.
• Providing personalized tour recommendations based on the client's interests and budget constraints.
• Mentored junior staff members to develop their skills in itinerary planning, sales techniques, product knowledge, and customer service.

• Responded to customer inquiries through social media channels (SNS) in a professional and timely manner.
• Handled customer complaints and resolved issues related to orders, shipping, returns, and exchanges.
• Tracked and followed up on customer orders, providing accurate updates and information.
• Provided accurate order tracking and policy information.
• Managed a high volume of daily customer interactions while maintaining service quality.

Taught Portuguese language (conversation, phonetics, translation,essay writing).

• Provide professional travel consultation to Portuguese-speaking customers based on their needs, preferences, and budget.
• Design, promote, and sell customized tour packages for individuals and groups, including accommodation, transportation, sightseeing, and activities.
  Handle customer inquiries via phone, email, and online platforms in a timely and professional manner.
• Prepare quotations, confirm reservations, and follow up on payments.
• Support clients before, during, and after their trips to ensure a high level of customer satisfaction.
• Manage changes, special requests, and resolve customer issues efficiently.
• Build and maintain strong relationships with clients to encourage repeat business.
• Stay updated on destinations, tour products, and special offers related to the Portuguese market.

• Translated diverse documents to ensure accuracy and cultural relevance for target audiences.
• Reviewed and edited translated materials to maintain consistency in terminology and style.

• Content translator for ETB Website.