Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nour Dwedar

Nour Dwedar

Quality And Business Excellency Supervisor
Cairo,القاهرة

Summary

Accomplished Corporate Quality Supervisor with a proven track record at Telecom Egypt, enhancing customer satisfaction and driving operational efficiency. Expert in quality standards and problem-solving, I led teams to reduce non-conformances and streamline processes, achieving significant cost savings. Skilled in communication and collaboration, I excel in fostering a culture of excellence and continuous improvement.

Overview

10
10
years of professional experience
4
4
Certifications

Work History

Corporate Quality Supervisor

Telecom Egypt
08.2021 - Current
  • Enhanced customer satisfaction by addressing complaints promptly and instituting effective preventive measures.
  • Established a proactive approach to problem-solving through regular team meetings, promoting open communication lines between departments.
  • Facilitated employee training programs focused on quality best practices, raising awareness and driving a culture of excellence throughout the organization.
  • Reduced non-conformances by conducting thorough root cause analyses and implementing targeted corrective actions.
  • Managed the risk assessment process, identifying potential issues early in the project lifecycle to mitigate negative impacts on quality or delivery timelines.
  • Led cross-functional teams to identify opportunities for continuous improvement, resulting in cost savings and increased operational efficiency.
  • Drove standardization efforts across multiple departments, aligning processes and procedures for consistent results enterprisewide.
  • Streamlined internal audit processes for increased efficiency and timely identification of areas for improvement.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Supported business growth initiatives through the development of comprehensive quality management systems.

Corporate Quality Senior Especialist

Telecom Egypt
08.2018 - 08.2021


  • Enhanced customer satisfaction by addressing complaints promptly and instituting effective preventive measures.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.

Premium Customer Care Team Leader

Telecom Egypt
01.2015 - 08.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Identified potential process improvements through data analysis, leading to increased team efficiency and better use of resources.
  • Managed difficult situations involving upset customers, achieving satisfactory resolutions while maintaining professionalism at all times.
  • Supervised scheduling processes for efficient shift coverage while minimizing overtime costs.

Education

Bachelor - Business Administration

Sadat Academy For Management Science
Cairo
06.2004

Skills

Problem-solving abilities

Certification

Certified ISO 45001 lead Auditor

Timeline

Certified ISO 45001 lead Auditor

02-2024

Certified ISO 14001 lead Auditor

09-2023

Lean six sigma green belt

09-2022

Certified ISO 9001 lead Auditor

09-2021

Corporate Quality Supervisor

Telecom Egypt
08.2021 - Current

Corporate Quality Senior Especialist

Telecom Egypt
08.2018 - 08.2021

Premium Customer Care Team Leader

Telecom Egypt
01.2015 - 08.2018

Bachelor - Business Administration

Sadat Academy For Management Science

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Nour Dwedar Quality And Business Excellency Supervisor