Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nour Eldin

Alexandria

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

1
1
year of professional experience

Work History

Retention Specialist

Intelcia
Alexandria
05.2024 - 01.2025
  • Developed strategies to improve customer experience and increase loyalty.
  • Created personalized communication plans for key accounts based on individual needs and preferences.
  • Worked closely with sales team members to ensure successful onboarding of new clients.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

Customer Service Representative

Concentrix
Alexandria
02.2025 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

BBA -

Alexandria University
Alexandria
06-2025

Skills

  • Sales strategies
  • Customer service
  • Client communication
  • Relationship building
  • Empathy and patience
  • Communication skills
  • Sales closing

Affiliations

  • Swimming
  • Boxing

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

Concentrix
02.2025 - Current

Retention Specialist

Intelcia
05.2024 - 01.2025

BBA -

Alexandria University

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Nour Eldin