NOUR KAMAL
IT Specialist
Cairo
Summary
Talented Technical Support Representative with expertise in comprehending the requirements of business and home users. Proficient in troubleshooting and providing desktop support for Windows, Linux, and Mac systems. Demonstrated ability to swiftly resolve issues on the initial call, ensuring efficient problem-solving for customers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
IT Specialist
Cairo Trading
Cairo, Cairo Governorate
7 2023 - Current
- Provided desktop and network support to over 80 end-users across multiple locations
- Installed and configured software, hardware, and peripherals
- Managed user accounts and access permissions in Active Directory
- Conducted regular system updates and backups
- Assisted with the deployment of new hardware and software solutions.
IT Specialist
Aoffer Online
Cairo, Cairo Governorate
01.2022 - 03.2023
- Provided desktop and network support to over 10 end-users across multiple locations
- Installed and configured software, hardware, and peripherals
- Managed user accounts and access permissions in Active Directory
- Conducted regular system updates and backups
- Assisted with the deployment of new hardware and software solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Installed and configured operating systems and applications.
IT Support Specialist
Al Doctor Pharmacies
Cairo, Cairo Governorate
10.2019 - 12.2021
- Provided desktop and network support to over 100 end-users across multiple locations
- Installed and configured software, hardware, and peripherals
- Managed user accounts and access permissions in Active Directory
- Conducted regular system updates and backups
- Assisted with the deployment of new hardware and software solutions.
IT Help Desk Technician
We Telcom Egypt
Cairo, Cairo Governorate
08.2017 - 10.2019
- Responded to Customer's requests for technical assistance via phone
- Provided technical support for Internet and Internal Network
- Troubleshot software issues, including diagnosing and resolving network connectivity problems
- Escalated critical issues to appropriate IT teams and followed up on resolution
- Maintained accurate records of all support requests and resolutions in the ticketing system.
Education
Bachelor's Degree in Information System -
El Jazeera Academy
Cairo, C 10.2013 - 07.2017
Skills
Excellent troubleshooting skills
Strong knowledge of Windows
Familiarity with Active Directory and network configurations
Ability to work independently and as part of a team
Application installations
Troubleshooting
Network Administration
Troubleshooting and diagnostics
Software Installation
Microsoft Outlook
TCP/IP
System Administration
Network diagnostics
Hardware upgrades
Remote Support
Virtualization Technologies
Certification
MS Certified Soln. Assoc.
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
IT Specialist
Aoffer Online
01.2022 - 03.2023
IT Support Specialist
Al Doctor Pharmacies
10.2019 - 12.2021
IT Help Desk Technician
We Telcom Egypt
08.2017 - 10.2019
Bachelor's Degree in Information System -
El Jazeera Academy
10.2013 - 07.2017
IT Specialist
Cairo Trading
7 2023 - Current
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