Nour Tarek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Telemarketing Agent
PBS
04.2023 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Customer Service Agent
Vodafone UK
04.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
- Managed over 250 customer calls per day.
English Language Teacher
First Step Playschool
10.2019 - 03.2020
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Evaluated student progress to offer recommendations for further development.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
Education
Bachelor of Science - Faculty of Science
Alexandria University
09.2023
High School Diploma -
IGCSE-Cambridge University
06.2014
Skills
- Multitasking Abilities
- Active Listening
- MS Office
- Excellent Communication
- Flexible and Adaptable
- Attention to Detail
- Online Copywriting
- Product Management and Branding
- Social Media Digital Marketing
Courses
- MAX: Master Digital Marketing and Business
- Google: Digital Marketing Career Certificate
- Copenhagen Business School: Consumer NeuroScience and NeuroMarketing
Timeline
Telemarketing Agent
PBS
04.2023 - Current
Customer Service Agent
Vodafone UK
04.2021 - 08.2022
English Language Teacher
First Step Playschool
10.2019 - 03.2020
Bachelor of Science - Faculty of Science
Alexandria University
High School Diploma -
IGCSE-Cambridge University
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