Amadeus
Noura Saad Zaghloul
Travel Consaltant
Giza
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
Work History
Travel Consultant
World Reservations Tourism and Travel Company
Giza, Giza
06.2022 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Ticketing Agent
Altayyar Group
Giza, Giza
05.2019 - 04.2022
- Collaborated with +50 passengers and travel agents daily to resolve booking issues, correct fares, and clarify rules.
- Resolved more than 10 customer complaints by offering solutions and escalating issues when necessary.
- Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
- Processed +100 order daily transactions and provided customers with detailed itineraries, tickets, and receipts.
Call Center Representative
Altayyar Group
Giza, Giza
09.2018 - 04.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes "+50 call " while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Representative
El Wedyan Tours
Cairo, Cairo Governorate
01.2014 - 06.2018
- Ticketing agent.
- Amadeus. 2 courses
- Galileo.
- +10 low Cost airlines.
Trainee
Go Bus Transport
Cairo, Cairo Governorate
06.2012 - 12.2012
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Supported organizational objectives with help from existing employees.
Education
Bachelor of Laws - Law
Cairo Universty
Giza, Egypt 09.2011 - 06.2014
Skills
Software
Languages
Arabic
Native language
English
Advanced
C1
Certification
ITTF-PTT LEVEL 1 COACHING CERTIFICATE
Interests
Reading
Member in el-sawy culture wheel
Photography
Table Tennis
- ITTF-PTT LEVEL 1 COACHING CERTIFICATE
Timeline
ITTF-PTT LEVEL 1 COACHING CERTIFICATE
01-2024
Travel Consultant
World Reservations Tourism and Travel Company
06.2022 - Current
Ticketing Agent
Altayyar Group
05.2019 - 04.2022
Call Center Representative
Altayyar Group
09.2018 - 04.2019
ICDL
06-2017
Galileo, Basice
01-2017
Amadeus, Basice & Advanced
10-2016
Photoshop cours
08-2016
Photography cours
08-2016
Call Center Representative
El Wedyan Tours
01.2014 - 06.2018
Trainee
Go Bus Transport
06.2012 - 12.2012
Bachelor of Laws - Law
Cairo Universty
09.2011 - 06.2014
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